Front Office Duty Manager
Kempinski- Marsa Malaz the Pearl- Doha, Qatar
Total years of experience :14 years, 10 Months
1- Handling customer and employee issues.
2- Overseeing operations, including maintenance, cleanliness and efficiency
3- Ensuring that security and safety regulations are met
4-Work with management to assess and improve processes and policies.
5-Monitor and report on revenue and cash flow.
6-Uphold and enforce company policies.
7-Train new hires.
8- Address employee complaints or performance issues as needed.
9- Check in with employees regularly to determine satisfaction.
10- Schedule shifts.
11- Help management create the department’s budget.
12- Address customer issues and complaints.
12- Schedule regular maintenance and cleaning of facilities.
13- Meet regularly with upper management to stay informed on company issues
1- Maintaining the billing system.
2- Generating invoices and account statements.
3- Performing account reconciliations.
4- Maintaining accounts receivable files and records.
5- Producing monthly financial and management reports.
6- Investigating and resolving any irregularities or enquiries.
7- Assisting in general financial management and analysis.
1- Organizes, directs, and monitors daily activities of front desk
agents.
2- Assists with hiring, training, motivating, and rewarding front desk
agents.
3- Supervise the efficient operations of reception including check
in/out procedures.
4- Support team members in handling guest requests and enquirers
to ensure a positive outcome is achieved.
5- Ensure that both the Front Office Manager and Assistant Manager
are kept fully aware of any relevant feedback from Guests and/or
other department.
1. To undertake front of house duties, including meeting, greeting and attending
to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints/issues
quickly to maintain high quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. To assist in dealing with customer complaints in an effective and courteous
manner, providing or seeking solutions as quickly as possible.
5. To be responsible for accurate and efficient accounts and guest billing
processes.
1. Provide guests with highly specialized services meant to improve guest
experiences like, telling guests about local events and offer advice about finding
the best deals on food and entertainment. Likewise, customers renting out hotel
restaurants or additional entertainment.
2. Acquire event tickets for guests, which could involve making reservations or
payment under a guest's name.
3. Arranging guided tours and other special activities for guests.
4. In case of emergencies, help the guests to locate medical facilities, dentist offices
or veterinary care hospitals.
5. Make dining and other reservations for patrons, and obtain tickets for events.
1. Knows how to use and operate housekeeping equipment.
2. Follows operational and shift change procedures and tasks.
3. Performs daily deep cleaning of guest rooms, storage areas and laundry areas
as assigned by the Housekeeping Supervisor or Executive Housekeeper and in
accordance to the standards and procedures of the Decor Hotels.
4. Performs periodic heavy cleaning of guestrooms as requested.
5. Sets up and organizes all furniture and amenities in guest rooms according to
Décor Hotels' standards.