Telesales Executive
PRESTIGE REAL ESTATE
Total years of experience :8 years, 7 Months
▪ To contact potential clients in the UAE and other countries in order to increase sales
opportunities
▪ Entering and updating clients details into the database
▪ Will present the product appropriately to clients to make a sale or generate a lead
▪ Maintaining and developing relationships with existing/new clients via telephone
calls
▪ Calling clients from the given database
▪ Recording sales, correspondence, leads in internal database
▪ Assess instructional effectiveness and determine the impact of training on
employee skills
▪ Gather feedback from trainers and trainees after each educational session
▪ Partner with internal stakeholders and liaise with experts regarding instructional
design
▪ Maintain updated curriculum database and training records
▪ Host train-the-trainer sessions for internal subject matter experts
▪ Manage and maintain in-house training facilities and equipment
WEAST TECH
COMPANY, DUBAI
▪ Managing a large number of inbound, outbound calls and incoming chat
▪ Promptly responding to customer queries via email, live chat, video, phone, and
social media channels.
▪ Immediately escalating serious complaints or issues that you are not equipped to
deal with.
▪ Identifying common problems and escalating them to management, along with
possible suggestions for improvement, wherever possible.
▪ Obtaining and sharing customer feedback with colleagues and other departments
so that products and services can be improved.
▪ Liaising with colleagues or managers to find the best solutions to customers’issues.
Renault Trucks (SARL SAVI EST V - RENAULT)
Mila - ALgeria
Renault Trucks is a French commercial truck and military vehicle manufacturer
▪ Greets showroom customers and determines the nature of their visit.
▪ Directs customers to the correct department, notifies th appropriate person that a
customer is waiting and introduces the customer to a salesperson.
▪ Resolve issues in a timely manner and escalate customers in need of further help.
▪ Responsible for the daily management of the till in the absence of the senior
members.
▪ Maintain calm and collected attitude in all situations.