Administrative Assistant
Tools & solutions
Total years of experience :4 years, 5 Months
• proficiency with email platforms (e.g., Gmail & iCloud Mail)
• knowledge projectors and scanners
• word processing software (e.g., Microsoft Word & Google Docs)
• spreadsheet software data entry (e.g., Microsoft Excel)
• database management
• scheduling with digital calendars
• customer service
• negotiation
• phone etiquette (for answering phone calls)
• editing and proofreading
• inventory and supply management
• Organize and schedule appointments
• Write and distribute email, correspondence memos, letters, and forms
• Maintain contact lists
• Book travel arrangements
• Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior
• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
• Utilized Siebel software for data entry of customer service information for accuracy and quality control
• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
• Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
• Assist colleagues administratively typing letters, memos, and reports
• Maintain an inventory of vacancies reservations and room assignments
• Register arriving guests and assign rooms
• Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints
• Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems
Cooperative training in the Department of Public Relations and Health Media
The healthcare public relations officer is charged with being the public voice and face of the organization he represents. Responsibilities typically include preparing and publishing press releases, holding press conferences, and arranging interviews with hospital officials and sometimes health care providers. The PR representative answers questions about new services, exciting developments, developments in treatment options, expansion efforts, advanced equipment, specialties, experiences, high-level medical commitments, and interactions on all social media on behalf of the organization.
* Know how to develop a project management plan, define scope and determine project requirements * Monitor schedule, cost and quality performance during project execution * Review the end to end procurement management process * Understand the different contract types, their objectives and legal implications * Improve your organization’s efficiency in the advanced processes of project execution