Ali makki Aljarash

* Provide advanced technical support across multi-site environments, ensuring high system availability and uninterrupted business operations.



* Install, configure, and maintain hardware, software, Windows systems, network devices, and VoIP solutions.



* Troubleshoot complex LAN/WAN connectivity issues; perform diagnostics and support switch, access point, and network configuration tasks to maintain stable network performance.



* Administer Active Directory, including user provisioning, access management, group policy updates, password resets, and security permissions.



* Manage ticketing workflows, resolve escalated incidents, and deliver responsive remote and on-site support for all departments.


* Perform system updates, patching, antivirus deployment, and malware prevention aligned with IT security and compliance standards.



* Support infrastructure operations, including printer configuration, IP setup, device imaging, installation, and network printer troubleshooting.



* Document incident resolutions, technical procedures, and recurring issues to improve operational efficiency and knowledge sharing.



* Collaborate with vendors and internal teams to troubleshoot and resolve complex technical issues.



* Lead onboarding processes: device setup, system configuration, account creation, permissions
assignment, and user orientation.



* Manage IT assets by tracking devices, updating inventories, and ensuring accurate documentation across all sites.




* Proactively monitor system performance, identify risks, and implement preventive measures to reduce downtime and improve reliability.

* Installed and configured network devices, computers, and IT systems based on project and organizational requirements.

* Troubleshot network connectivity issues, conducted diagnostics, and performed malware removal to restore system performance.

* Configured switches, access points, and basic routing parameters to support stable network environments.

* Supported IP addressing, DHCP configurations, and firewall rule updates to ensure proper network access.

* Performed structured cabling, labeling, rack arrangement, and physical network infrastructure setup.

* Monitored network health and responded to alerts to prevent outages and minimize downtime.

* Documented system configurations, network changes, troubleshooting steps, and installation procedures.

* Provided guidance to end-users regarding network usage, security practices, and connectivity
requirements.

* Resolved customer inquiries and technical issues with professionalism and accuracy.

* Managed billing concerns, service complaints, and account-related support requests.

* Conducted data entry, system updates, and documentation to ensure accurate customer records.

* Delivered clear communication and maintained a positive customer experience across all interactions.