Consultant
EDM
Total years of experience :10 years, 5 Months
- Implement the Microsoft Dynamics NAV ERP software.
- Interface with senior management and end users and ensure high customer satisfaction.
- Work multiple projects and managing multiple tasks simultaneously.
- Strong in leading Business Process Workshops, requirements gathering and gap analysis
studies, NAV configuration, consulting, training, writing specifications for software
enhancements, testing, and providing on-site and remote customer support.
- Had a role in the implementation team which was dedicated to delivering quality results
on time and within budget, and exceed customers’ expectations.
- Consult customers on best practices, and redefining business processes so that Dynamics
NAV improves the customer’s overall business and profitability.
- Budget management and budget control.
-Project and job Module
-fixed assets management
-assembly and BOM
-Data migration
Day to day tasks included:
- Delighting the customers with exceptional customer service
- Pre-sales assistance when required
- Implementation planning and the delivery of value added work, to scope, deadline and
budget
- Running client workshops on business processes, business requirements and system
design
- Business and systems analysis and documentation
- Product design and gap analysis to standard product functionality
- Production of design, system, user and procedural documentation
- Application configuration and setup
- Provide system training to both internal and external clients
- Development and delivery of testing strategies
- Design and execution of data migration strategies
- Go-live and post-live support
Projects in various sectors:
- Automated requisition cycle for AVSI ( a non governmental NGO in Lebanon)
- Budget control and purchase cycle for Rafik Harir University RHU.
- Budget Control for Beirut Arab University BAU.
- Assembly and trade cycle - Araco for Building Materials ( Egypt)
- Greet Passengers On Arrival At The Airport
- Respond In An Efficient Manner To Passenger Enquiries
- Check Passenger Tickets
- Inform Passengers Of Any Changes To Flight Information
- Issue Boarding Cards
- Offer Passengers Information On Seating Arrangements
- Offer Passengers Directions To The Boarding Gate
- Inspect And Weigh Luggage
- Consider Security Issues
- General Data Admin And Paperwork
- Respond Calmly To Passenger Complaints
React Swiftly To Late Passenger Arrivals
Data entry
- Checking data quality
- Editing poor data
Professional Business Analysis Need assesment knowledge Area Planning and analysis Knowledge Area Monitoring and evaluation Knowledge Area Evaluation Knowldge Area including knowledge in various tool and techniques in the Business analysis enviroment and product development knowldge in the agile methodology and scrum .
Management Accountant Student at Morgan International Institute (CMA) 2017-Present Gained knowledge
BBA in management information systems with a GPA of 3.27/4.00 (Honor List) Using database, reporting & business intelligence platforms as well as their specific business knowledge to analyze and answer questions about a business
