operation manager
Gissah
Total years of experience :12 years, 5 Months
-Oversee the operations of multiple store or business branches
-Guide, train and manage lower-level management and supervisors
-Prepare performance reports for presentation to upper administration
-Organize and implement training programs for staff in the entire region
-Ensure that all branches follow safety, health and business laws and regulations
-Uphold company standards of excellence and service, guaranteeing quality performance
-Collaborate with marketing team for the planning of large events
-Maximize company profits at the branches you supervise
- KPI, KRI
- LFL, Grow Sales
-Maintenance
- Opening new branches
-Governments relaticons
-HR, Recruitment
-Inventory Management.
///Skills :
-Strong math skills to crunch numbers and keep track of your region's profit
-Ability to motivate others on a team and help them succeed
-Multitasking skills and the ability to tend to multiple problems at a time
-At least three years experience delegating tasks to a team
-Problem-solving skills, especially in situations of high stress
-Strong knowledge of company policy, goals and standards
-Organizational skills to manage large amounts of information
-Ability to generate a variety of reports and presentations displaying regional performance
-Strong customer service skills in the areas of handling disputes and treating customers with care
●Conducts annual training and development needs Dessessment.
evelops training and development programs and objectives.
●Administers spending against the departmental budget.
●Obtains and /or develops effective training materials utilizing a variety of media.
●Trains and coaches managers, supervisors and others involved in employee development efforts.
●Plans, organizes, facilitates and orders supplies for employee development and training events.
●Develops and maintains organizational communications such as intranet bulletin boards and -newsletters to ensure employees have knowledge of training and development events and resources.
●Conducts follow-up studies of all completed -training to evaluate and measure results.
●Modifies programs as needed.
●Exemplifies the desired culture and philosophies of the organization.
●Works effectively as a team member with other members of management and the HR staff.
● Train and coach employees of the KSA
● Traveled to various stores in KSA to conduct training for all female and male staff .
● Managing the delivery of training and development programs
● Ensuring that training requirements are clear
Determines training needs by traveling with sales representatives, observing sales encounters,
studying sales reports results, meet with sales managers .
Skills:
●Excellent verbal and written communication skills.
●Strong presentation skills.
●Adept with a variety of multimedia training platforms and methods.
●Ability to evaluate and research training options and alternatives.
●Ability to design and implement effective training
Senior Talent Coach In East, ALHokair Group, Nov 2014 - Mar 2020
● Train and coach employees of the Eastern Province
● Traveled to various stores in Eastern Province to conduct training for all female staff.
● Managing the delivery of training and development programs
● Ensuring that training requirements are clear
● Determines training needs by traveling with sales representatives, observing sales encounters,
studying sales reports results, meet with sales managers .
Area Sales Manager, La Vie En Rose, ALHokair Group, Oct 2013 -Oct 2014
● Supervised the saleswomen and followed up with them regarding their sales targets
● Oversaw the display of the stock and made sure it was represented correctly
● Administered the levels of the actual sales and the sales targets of all the stores in the Eastern
Province
HR Recruiter, ALHokair Group, Oct 2013 -Oct 2014
● Supported the HR department in the recruitment process of the saleswomen in the stores through
attending job fairs on the company’s behalf, and talking with job seekers
● Used marketing to attract suitable and potential employees
Area Visual Merchandiser, La Vie En Rose, ALHokair Group, Jul 2012 -Sep 2013
● Priced the stock of the new collections as they arrive to the stores
● Restructured the walls and shelves of the store to ensure achieving the best display of the stock
according to each new collection
Store Manager, La Vie En Rose, ALHokair Group, Feb 2012 - Jun 2012
● Scheduled the saleswomen shifts in the stores and their shifts in receiving the stock
● Recruited the saleswomen
● Managed the employees through recruiting them, distributing the tasks among them, determining
which employee was responsible for which items
● Handled all the employees’ affairs with regard to their vacations, daily arrival and dismissals and
intermediated between them and the company
Full supervision of the branch management regarding financial matters / administrative and sales.
Daily sales follow-up with (Musharraf) and brand sales representatives and verification of access to the objectives set for each of them.
Help achieve sales goals and plan for the store
by "direct" support and "moral" accompanied by delegates to some customers as well
as training and encouragement.
And the face of mistakes and corrected as soon as possible.
Full knowledge of all administrative matters relating to the brand and ensuring the availability of all the possibilities to achieve the realization of the target.
Monitoring the store daily expenses and to make sure they do not exceed planned budget.
Sure to provide each security and insurance for warehouses and monitor the work of hygiene rules and each ways.
Provide a detailed monthly report on the achievements of the store and related activities technical and administrative
Report every week on the prices in the system
Inventory control and coordination with the procurement management and marketing management and warehouse management stock compensation on an ongoing basis to ensure the presence of the goods are always properly for sales.
Follow closely the case of coordination and stores cleaner and disposing of damaged goods or different, activating the work of fumigation to signs in time.
