Customer Service Representative
Deliveroo
Total years of experience :8 years, 10 Months
To Meet & Greet guests with personalized greetings and welcome them and give the sales experience with warmth and hospitality by paying attention to all customers. • To Ensure f&b service for cold towel/tissue presentation is done in 1 minute of the guest arrival, Mineral water replenishment and speedy service in all areas including the meeting rooms • To take a round of the entire sales office and sample flat in the Morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform admin about any technical issues. • To take a Morning briefing before the operations start with the security team, valet, f&b team to discuss daily appointments • To provide a list of appointments to the Security and f&b team before the operations start. • Ensure to be present in the lobby before the customer appointment • Ensure to check if Valet and Doorman are at their designated places before the customer appointment • To give proper attention to the grooming of self and - f&b, valet and security team • Manage and supervise the team - Roster, behaviourial issues, coordination, communication, training & discipline • To check on the team’s work, responsibilities and their performance on a timely basis. • Be Innovative and give ideas/suggestions in enhancing customer experience. • Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour