Nomvuselelo Ayanda Simelane

To provide a welcome service to all passengers at check-in and other service touch points, to assist in smoothing the customer journey throughout the airport.
Responsible for handling check-ins, assisting at the self-service check-in areas.
Keep passengers updates on when and where to board the aircraft.
Check-in luggage ensuring it is labelled to the correct destination
Give essential support and assistance to passengers so that boarding can run smoothly and ensure any required service request are applied to individual passengers

Maintained order efficiency and accuracy through clear communication with
kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make
personal decisions based on taste and interest.
Greeted new customers, discussed specials, took drink orders and built
immediate positive connections with guests.
Collected credit card, cash and gift certificate payments and dispensed
change for cash transactions.
Maintained customer satisfaction with timely table check-ins to assess food and
beverage needs.

Managed department inventory, including purchasing, stocking and organizing
items.
Maintained digital databases, physical files and area logs.
Interacted with customers professionally by phone, email or in-person to provide
information and directed to desired staff members.
Monitored and tracked performance of employees, identifying and targeting
areas in need of improvement and further training.
Delivered clerical support by efficiently handling wide range of routine and
special requirements.

Tagged baggage and routed to appropriate location for loading and
screening.
Announced flight status updates and information about gate changes over PA
system.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Instructed passengers on safety and emergency procedures and answered all
passenger inquiries.
Provided high level of customer service to each person by engaging customer
and using active listening and effective interpersonal skills.
Informed clients of essential travel information, such as travel times,
transportation connections, medical and visa requirements to facilitate quality
service.
Provided special attention to unaccompanied children and the elderly by
ensuring they are given priority.