it analyst
Apache corporation
Total years of experience :16 years, 3 Months
The Senior Information Technology Analyst is responsible for prioritizing and managing all network team activities and escalations. The Analyst will conduct initial planning and scoping of projects and act as liaison with other IT teams and special projects analyst. The Analyst is also the third level of technical escalation for network issues.
The Network Team Coordinator is responsible for prioritizing and managing all network team activities and escalations. The coordinator will conduct initial planning and scoping of projects and act as liaison with other IT teams and special projects analyst. The coordinator is also the third level of technical escalation for network issues.
•Administering LANs, WANs internet, wireless and voice networks.
•Communicating and negotiating with users, specialists, other staff and suppliers.
•Network connectivity troubleshooting
•Investigating, diagnosing and resolve network problems.
•Planned IT network infrastructure to ensure that the systems are tailored and comply with their requirements and needs.
•Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices.
•Monitor the network performance regularly to improve performance and functionality.
•Monitor network security - Controlled access to the IT network as a part of the security procedure.
•Managing NAC System ( Network access control ) to Add, remove and Edit User and computer accounts with the needed business permissions
•Managing Cisco Unified Communications Manager for Configuring Cisco IP phones and assigning it to users, Edit existing Cisco phones and link it with email Server and directory, Manage users DID and Non-DID’s lines and EXT’s with the requested business permissions
•Giving network support to remote sites outside company premises
•Troubleshoot ISP lines, ISP conductivity with the company for main and backup lines
-manage wireless devices and wireless controller
supporting the following systems :
• Network Access Control
Adding, removing and Editing User and computer accounts
• Cisco Unified Communications Manager
Configuring Cisco IP phones and assigning it to users, Edit existing Cisco phones and link it with
email Server and directory, Manage users DID and Non-DID’s lines and EXT’s with the requested business permissions, Configure Non Cisco IP equipment’s to have access to Company IP system
• Microsoft exchange
- Adding new Users Mailbox’s to the exchange and link it with their AD accounts
- Managing existing users account and voice mails and LYNC services
• Active Directory (AD)
- Adding and managing company users accounts
- Resetting users passwords, unlocking it, expiry dates, OU location, Filling Users Info
- Managing and Adding computers accounts, OU location and adding security groups and distribution lists
• Video conference system support
- Supporting Lync 2010 -2013 and WebEx, lifesize calls
• Supporting Bring your own device (BYOD) for users
o Login issues with AD accounts and Email
o Permissions and user access issues
o Printing issues with both local and network printers
o Power issues and UPS’s related problems
o Apps issues & installing Apps
o Remote access issues
o Wireless login issues
o Imaging and backup user data
- Prepare a weekly report for IT stock equipment’s status including all in one printers, single function Printers, UPS’s, Desktops, laptops, Scanners, Network printers Toners, personal inks, accessories Cabling, phones, power equipment’s, Items need maintenance and the maintenance status, Items pending on Vendor delivery side and Managing IT purchasing requests for Laptops, printers, LCD’s, PC’s, personal inks, network toners
• HP network printers hardware and software support
• Supporting print server - adding and managing printers
• Supporting DNS server - Adding and managing entries
• Supporting users software licensing and APPS issues
Provide first-level contact and problem resolution for all users with hardware, software and applications
problems. Resolve as many user-reported problems as expertise permits using available tools, and
following procedures and policies for the handling of support cases.
• Answer questions or resolve computer problems for Employees, via telephone or from remote location or face to face
• Provide accurate and timely logging of problems and resolution for problems in the Clarify problem
management database following case recording and documentation standards
• Maintain network services such as printing, internet access, and Email access.
• Resolve problems related to computer hardware, operating system, software, network and printers.
• Installing operating systems and programs on client’s pc.
• Help training users to deal with their business programs.
• Installing & supporting network cabling and switches.
•Search and handle all software related to clients
• Act as assistant in backup user data process.
• Provide the management with all IT related Stock reports.
•Support users hardware (printers, scanners, LCD’s UPS’s )
•Contact business vendors for new hardware and software technical quotations for business need
Video conferences and meetings
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• Configuring and troubleshoot video conferences
• Configure and support life size systems for live video calls
• Configure and support WebEx video calls
• Configure and support LYNC 2010 video calls
Servers support
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• Use active directory server to create users, troubleshoot users accounts, troubleshoot computer
accounts
• Use DNS server to create new records for new users and IT equipment and network printers
• Use print server to configure and troubleshoot company network printers for the users
• Use cisco call manger server to create and support Users IP telephony
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• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Ability to provide customer service in all situations. Ability to communicate technical terms in a non technical format that our customers can understand for troubleshooting purpose
Ability to troubleshoot and repair internet connectivity on Windows 95, 98, ME, 2000, XP, vista Operating
Systems
• Knowledge of LAN/WAN internetworking concepts and technologies, including but not limited to
routing, bridging, network topologies, TCP/IP and other transport protocols. 6.
• Telephone skills are essential in the day to day tasks, ability to keep calm in stressful situations.
• Configuration of client’s equipment to connect to the Internet via modem/DSL Router
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform troubleshooting of new accounts using company provide software tools.
• interact and coordinate with other departments to resolve customer issues
• interpret customer records and repair tickets
• work with outside vendors to restore customer service
• test, analyze and clear customer reported trouble
• work with company ticketing system to document all customer needs.
The Bachelor of Science in Electronics and Communications Engineering (BS-ECE), also known as Bachelor of Science in Electronics Engineering, is a 5-year college program which focuses on the conceptualization, design and development of electronic, computer and communication products, systems, services and processes.
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