RESTAURANT MANAGER
LINO’S RISTORANTE Italian Casual Dining Restaurant
Total years of experience :21 years, 2 Months
I opened the 1st Branch in Kuwait in November 2009 as a Franchise from Milan Italy, the concept was to offer truly Authentic Italian experience in the market with the touch of Arabic Culture, which I was proud that through of my dedication and hard work to the brand the pioneer and opening team, the brand was successfully well known in the market with positive overview from the guest with Excellent Turnover in return to the company during 8 ½ years of my journey, and the ROI was achieved within the period of 3 ½ years.
• Manage overall operations of the store and fully accountable in effective financial management by maximizing sales while minimizing the operating expenses. Achieving sales Target and cost control.
• Delivering superior food and beverages service and delivering customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints and deal it sincerely.
• Recruiting, training, and supervising staff
• Work along with the Executive Chef for the food development, costing, Food Menu innovation including creating new Range of Beverages and Gelato.
• Overseeing stock levels, ordering supplies
• Accountable for the effective management of the profit and loss statement and maximizing store sales & profit.
• Conducted compliance with all aspects of the health & safety, and food safety policy.
• Complied with all aspects of the company’s audit, inventory and operating procedures.
I was closely involved in training and learning development in the region and handling 18 branches in Kuwait and fully accountabilities in all stores with regards in the daily operation and to ensure that the brand standards way duly implemented in all outlets incline to the standards as a franchise.
• In charge of overall operations of the store
• Trained all team members with the barista training workbook and the whole coffee philosophy.
• Coach existing team Member and to certify them as a BARISTA in order to ensure that they can perform their role by adapting the standards without supervision.
• Conducting Barista Maestro through coffee excellence and certifying them once they passed.
• Overall responsibility for delivering brand standards at all times by ensuring that the store opened/closed at all times & operated in line with Costa standards, policy and procedures.
• Communicate all key information to the stores the most effective way appropriate media including Team Meetings, Shift Briefing consistently.
• Dealt with and resolve customer complaints in line with company policy and procedures
• Analyzed and act upon financial/performance data and ensuring the stores is run in the most efficient & profitable manner whilst delivering all other measure
In charge of overall Store Operations
•Train and supervise Employee
•Assist Customer in all aspects of store services
In charge of overall Store Operations
•Train and supervise Employee Through all sports equipment to be knowledgeable about the product specification
•Assist Customer in all aspects of store services including maintenance
-Shift In-charge
•Train and supervise Employee & Handling Customer Complain
•Assist Customer in all aspect of good customer service
•Manage daily, weekly and monthly inventory
•Specialized by controlling the food cost