Customer Service Manager
Kuehne nagel
Total years of experience :6 years, 5 Months
Promote and ensure Team work within all the pharmaceutical teams
•Promote continuous improvement through development of CSR team
•To plan, lead and control the workload of the pharma team to achieve deadlines and KPI’s
•Identifying training needs and ensure that HSE standards are maintained and any incidents are investigated thoroughly in a timely manner
•Provide management guidance and support to pharma team
•Ensure customer requirements are met in an efficient manner
• Lead internal review meetings and client meetings
• Supervise and direct reports to achieve objectives
• Ensure accurate and timely preparation of Daily and monthly management reports with respect to pharma operations
• Support warehouse manager to ensure smooth flow of outbound store orders and inventory from the facility to the client stores.
• Provide a thorough quarterly review of pharma activities
• Ensuring all team members comply with company delegated authorities and all finance and pharmaceutical related policies
• Control and supervise the operations profit and loss budget
• To observe all company quality requirements at all times
supervising Operations team for Pharma customer such as
Accountable for controlling and monitoring 3PL logistics operations of Nestle Middle East and Nestle Dubai Manufacturing.
Providing coordination in warehouse, transport, C & F, Shipping Lines.
Coordinate racking, labeling & packing of goods which have been send by supplier on imports/exports.
Posting GRN in the system after receiving the goods from supplier and has been checked in warehouse.
Forwarding arrival notice to the Warehouse Managers regarding incoming goods and ensuring that all goods received are entered in the system and properly documented.
Preparing and sending daily schedules for inbound and outbound shipments.
Supervising all warehouse activities related to storage and distribution of stock to different customers.
Developing first rate delivery schedule to provide timely deliveries to customers in local market.
Dealing with freight forwarders to negotiate prices in inbound/outbound shipments.
Participating actively in annual stock taking.
Keeping the customers updated about the damages on inbound shipment for insurance claims.
Documentation process. Dubai trade online customs applications.
COO application on Dubai Chamber, applying for FIRS (FOOD IMPORTS) and HEALTH CERTIFICATES ( FOOD EXPORTS) and other related documentation such as veterinary certificate, destruction etc. through the Dubai Municipality site.
Co-ordination with the Municipality inspectors for release for inspection and release of cargo, customs authority for clearance of shipments at ports and various shipping lines
Ascertaining customer satisfaction by providing them excellent & quality service in terms of import/export clearances with no demurrage, transportation, and air & sea freight rates negotiation.
Attending meetings with customers on the Monthly operations review reports.