Dolores Abellar, Acting Shift Supervisor

Dolores Abellar

Acting Shift Supervisor

Starbucks

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Bs Tourism
Experience
9 years, 3 Months

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Work Experience

Total years of experience :9 years, 3 Months

Acting Shift Supervisor at Starbucks
  • Philippines
  • October 2016 to March 2018

• Supervise staff and ensure all tasks are being completed and store is up to cleanliness standards.
• Collaborate with the store manager to ensure sales goals and food waste goals are met.
• Provide a "home" environment to ensure staff and customers are welcome
• Maintain money management for the store to ensure all registers, safes, deposits, and change orders are completed in a timely manner.
• Inventory, available stocks, and lapses.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned

Barista Trainer at Starbucks
  • Philippines
  • October 2016 to September 2017

BARISTA TRAINER:
* Demonstrated extreme attention to detail to ensure top quality production and service to meet
sensitive deadlines.
* Built professional relationships with clients to ensure and provide quality performance.
* Received Top Barista Award for performance and leadership throughout the entire company.
* Proactively worked side by side with multiple levels of upper management to ensure consistent,
high quality customer service was maintained and presented to each client.
* Carried out daily assignments and weekly projects in a timely manner to meet time-sensitive
deadlines.

Supervisor at Country Style
  • Philippines
  • May 2005 to January 2013

• Primary Key Holder (Store Key and Vaults).
• Maintained attendance sheet for the payroll.
• Inventory, available stocks, and lapses.
• Maintain checks and balances of store safe.
• Made supply, food and beverage orders.
• Prepare Sales reports.
• Open/close a store and maintain store cleanliness.
• Supervise rotating shifts, stocking merchandise
• Facilitate order requirements and coordinates transportation for timely deliveries.

Education

Bachelor's degree, Bs Tourism
  • at SIENA COLLEGE
  • March 2015

Bachelor of Science in Tourism which focuses on showcasing and preserving the Beautiful spots of the country. Closely dealing with the hospitality in Tourism in terms of catering to your guests and ensuring that there would be promotions of the experience, service, and place. Technical skills acquired. Booking of tickets and reservations of hotels. Dealing with International Air Transport Association (IATA)

Bachelor's degree, Tourism

TESDA

Specialties & Skills

Computer Service
Customer Service
Customer Relations
Client Communication
Customer Service Skills
Capable problem solver
CASHIER
CLOSING
COMMUNICATION SKILLS
COMPUTER ASSOCIATES PAQUETES
ATTENTION TO DETAIL
CUSTOMER RELATIONS
CUSTOMER SERVICE
DECISION MAKING
Latte Art

Languages

English
Expert
Filipino
Native Speaker

Training and Certifications

Fire Prevention & Fire Fighting (Training)
Training Institute:
Magsaysay Institute of Hosipitality and Culinary Arts
Date Attended:
May 2015
Duration:
56 hours

Hobbies

  • Volleyball and Basketball
    MVP player in college
  • Latte art
    Learned heart and tulip designs.