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Faisal Balhmar, IT Support Specialist

Faisal Balhmar

IT Support Specialist·Bits Arabia

Saudi Arabia

Master's degree, Master of Business Administration

Work experience

Total years of experience: 5 years, 1 months

IT Support Specialist

June 2021 - Present

Bits Arabia

Jeddah, Saudi Arabia

June 2021 - Present

• IT Support Specialist with nearly 5 years of experience at BITS Arabia, adept at transitioning into IT Consultant and Business Analyst roles.
• Successfully contributed to over 30 technical projects, enhancing network infrastructure and IP telephony systems.
• Skilled in deploying and supporting enterprise communication solutions, including Mitel IP telephony platforms, to optimize business operations.
• Proficient in configuring and maintaining networking and server environments, ensuring seamless functionality and reliability.
• Demonstrates strong problem-solving abilities and analytical skills, facilitating data-driven decision-making.
• Committed to effective collaboration with cross-functional teams to drive project success and improve IT service delivery.
Company industry:
IT Services
Job role:
Accounting and Auditing

Education

King Abdulaziz University

February 2024

February 2024

Master's degree, Master of Business Administration

Saudi Arabia

GPA (point): 4.35 out of 5

GPA (point): 4.35 out of 5

Master of Business Administration (Master of Business Administration) with strong focus on strategic thinking, management practices, and business decision-making. Completed multiple academic projects across various subjects, many of which were developed collaboratively with team members. Demonstrated effective teamwork, project coordination, and problem-solving skills while analyzing real business scenarios and presenting strategic solutions. Developed strong capabilities in leadership, communication, and business analysis.

King Abdulaziz University

May 2020

May 2020

Bachelor's degree, Management Information System

Saudi Arabia

GPA (point): 4.65 out of 5

GPA (point): 4.65 out of 5

Bachelor’s degree in Management Information Systems (MIS) with strong interest in aligning business needs with technology solutions. Developed a solid understanding of the Systems Development Life Cycle (SDLC) and Agile methodology through academic study and practical team projects. Actively collaborated in multiple group projects involving analysis, planning, and solution design, demonstrating strong teamwork and communication skills. Achieved high performance in managerial and business-related courses, reflecting strong analytical and organizational capabilities.

Skills

Business analysis and requirements gathering

Beginner

Team collaboration and project coordination

Beginner

Problem-solving and decision-making

Intermediate

Managerial and strategic thinking

Intermediate

Microsoft Office Suite (Excel, Word, PowerPoint)

Intermediate

Project management tools

Beginner

Basic database management and reporting

Beginner

IT support and troubleshooting

Intermediate

Teamwork and collaboration

Expert

Business Analysis

Beginner

Data Analysis

Beginner

Administration

Intermediate

Microsoft Excel

Intermediate

Office Management

Intermediate

Business Development

Beginner

Project Management

Beginner

Office Administration

Intermediate

Management

Intermediate

Microsoft Office

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Entry Certificate in Business Analysis
International Institute of Business Analysis
Jun 2025

Hobbies and interests

Swimming
Computer Programming
Networking and professional development in technology and management
Learning about Agile, SDLC, and new software tools
Participating in team-based projects and collaborative problem-solving
Exploring business analysis and emerging IT trends