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George  Muguko , Customer Service Representative

George Muguko

Customer Service Representative·Milaha

Qatar

Diploma, Computer electronics

Work experience

Total years of experience: 11 years, 2 months

Customer Service Representative

January 2021 - Present

Milaha

Doha, Qatar

January 2021 - Present

MyProven ability to optimize operational cost and team success, through delivering of excellent customer service and satisfaction
• Preparing the quotations, processing the estimates and handling the orders as per the customers specifications
• Assured proper authorization for all shipments; oversaw tracking and monitored cross-border transportation activities. Optimized flow of supplies by efficiently utilizing operating systems.
• Synchronize with Warehouse, Customers and Forwarders for the Export and Import schedules.
• Coordinating all aspects of logistics, including material acquisition, schedules, forecasts, and overall operations while demonstrating superior organization, time management, and leadership skills.
• Process orders and oversees cycle of order of fulfilment
• successfully developing and deploying strategic processes; overseeing logistical coordination, project management, and report generation; and leading staff training initiatives to maximize productivity, efficiency, and overall performance.
• Coordinate with suppliers and forwarders regarding

Company industry:
Marine Transport Services
Job role:
Logistics and Transportation

Customer Service Representative

September 2014 - May 2020

CEVA Logistics

Dubai, United Arab Emirates

I found this job using Bayt.com

September 2014 - May 2020

• Proven ability to optimize operational cost and team success, through delivering of excellent customer service and satisfaction
• Preparing the quotations, processing the estimates and handling the orders as per the customers specifications
• Assured proper authorization for all shipments; oversaw tracking and monitored cross-border transportation activities. Optimized flow of supplies by efficiently utilizing operating systems.
• Synchronize with Warehouse, Customers and Forwarders for the Export and Import schedules.
• Coordinating all aspects of logistics, including material acquisition, schedules, forecasts, and overall operations while demonstrating superior organization, time management, and leadership skills.
• Process orders and oversees cycle of order of fulfilment
• successfully developing and deploying strategic processes; overseeing logistical coordination, project management, and report generation; and leading staff training initiatives to maximize productivity, efficiency, and overall performance.
• Coordinate with suppliers and forwarders regarding shipping requirements and releasing of shipments for both by (AIR LAND & SEA.)
• Successfully spearheading projects throughout all phases of life cycle from planning through execution while containing costs, achieving optimal client satisfaction, and maximizing bottom-line profits.
• Achieved 80% average delivery rate on all consignments with no loss of materials or assets through efficient planning and execution.
• Prepared documentation and coordinated transport of resources and materials. Marked and labeled freight; documented, verified, and inventoried cargo; and prepared and submitted report documentation. Maintained accurate records and managed office correspondence
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Plan and track the shipment of final products according to customer requirements
• Making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Education

Nairobi aviation institute

May 2003

May 2003

Diploma, Computer electronics

Kenya

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Computers and electronic devices

Skills

Logistics Planning
Expert
Logistics Planning
Expert
Customer Service
Expert
Customer Service
Expert
Collections
Expert
Collections
Expert
Rate Negotiation
Expert
Rate Negotiation
Expert
Communication Skills
Expert
Communication Skills
Expert
customer relations,
Expert
customer relations,
Expert
Negotiations
Expert
Negotiations
Expert
Team player
Expert
Team player
Expert
Communication
Expert
Communication
Expert
Excellent customer service skills
Expert
Excellent customer service skills
Expert
• Excellent communication
Expert
• Excellent communication
Expert

Languages

English

Expert

Training and Certifications

Training
CRM
Ceva logistics
Aug 2018

Hobbies and interests

Playing soccer, singing, travelling, dancing and going for walk