Sr Engineer
MTS (Sistema Shyam Teleservices Ltd)
Total years of experience :19 years, 11 Months
Responsible to give 99.9 % network uptime in TN Circle for MPLS and ILL thru Web sense.
Configuration knowledge in Routing & Switching Protocols (RIP, OSPF, BGP and MPLS models)
Handling MPLS Routers & ASA, Checkpoint and Stone soft Firewalls.
Handling Fort iGATE Firewall equipment’s and configurations.
WLC & Wireless Access Point Configurations and Maintenance across Tamilnadu Circle Offices.
Handling LAN, WAN and MAN implementations across support locations
Handling CACTI Network monitoring tool for smooth business operation.
Responsible for Tivoli server monitoring tool with IBM vendor.
Handling IT Asset management & Monitoring and maintaining call flow and SLA’s
Managing a team of 8 engineers for IT infra calls and 3 engineers for Network operations
Management of IT material procurement and identifying corporate vendor for IT materials supply.
VC (Polycom & Life-size models) Equipment configuration.
Support and Maintenance of VOICE Line (Centrex) for Internal customers
Configuring DHCP Servers and Clients.
VPN and Application support for business partners.
HSD modem support for internal users and customers.
Handling new IT Projects across TN circle.
Infrastructure Managed Service Group).
* Responsible to co-ordinate and maintain 99.9 % network uptime in Reliance Communication
and Customer locations in TN Circle.
* Providing Service Delivery and Service assurance for CPE provided to external customers
like Bank’s, corporate customers and Onsite and OFF site ATM’s with various methodology
as per the site agreement.
* Hardware : Routers 7304, 3845, 2811, L3 switches 6509, 4507, 4503, 3750 and L2 Switches 2960,
2950
* Routing protocols: OSPF, BGP and MPLS technology.
* Handling IT Asset management.
* Preparing ISO documents for operations.
* Monitoring call flow and SLA’s
* Managing a team of 6 engineers for Desktop calls(Coimbatore) and 8 engineers for Network
call operations(TN Circle)
* Support and Maintenance of VOICE Line (Centrex) for Internal customers
* Service given to R-Connect calls for External customers.
* Management of IT material procurement and identifying corporate vendor for IT materials
supply.
* Monitoring Backbone links on core routers.
* Checking links and loop testing using MUX.
* Maintenances of CISCO Router and took ownership for Cisco product RMA process.
* VLAN Management
Commissioned and managed LAN, WAN (Router configurations and Switch VLAN
configurations).
* Desktop and Server installations and configurations.
* WINDOWS Client OS Installation (win98, win2000, winxp)
* WINDOWS SERVER OS Installation (winNt, windows2000, windows2003)
* Windows Troubleshooting in both client & server operating systems.
* Managing and Maintaining users, computers and groups in windows2003.
* Implementing and Configuring DNS Servers and Clients.
* Configuring DHCP Servers and Clients.
* Mirroring configuration in Servers
* Configuration of ADS, GROUP POLICY
* Applications software trouble shootings.
* Handling Lotus software calls
Trouble shooting OS(Windows XP and 2000 Server) and hardware issues
* Taking care of customer complaints & giving technical guidance
* Taking care LAN networking issues
Handling Desktop service calls
* Autocad and ORCad PCB designing.
Technical Knowledge and Professional accomplishments:
* Effectively conducted Operational & Functional Acceptance Testing (Cisco Router) for
Network operations.
* Hands on experience in Configuration of VLAN’s & Network security in Nortel & Cisco
series switches.
* Planned broadband customer connectivity through OFC and Copper.
* Stipulated with MTTR, MTTP and SLA as per ISO standards.
* Handling High value customers (Internet/Data/LL/PRI) - Feasibility Survey, connectivity
planning, Execution, Installation, Commissioning, O&M.
* Organized and conducted various Planned Events successfully for Network Expansion,
Integration, Up-gradation and Optimization.
* Conducted Installation quality & reliable audits for various sites.
* Have experience with SAP, Clarity interface for Fault and asset management.
* Preventive maintenance of network with fault reduction management process.
Installation of USB Modems and Routers (VPN, DIA and BIA)
* Maintaining the Network uptime.
* Vendor appointment and vendor follow-up
in
courses: C.C.N.A *
courses: MTS Wi-Fi Router