Customer Service Representative
AIRTEL
Total years of experience :2 years, 6 Months
Negotiated prices and set up contracts to finalize sales agreements.
• Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for
customer requirements.
• Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
• Followed-up with customer after sale to identify and resolve service, account or technical issues to
maintain customer satisfaction.
• Educated customers on product features and technical details to highlight benefits.
• Calculated total costs for service delivery including production, delivery and installation to provide
customer with accurate quote.
• Called potential customers to assess business needs and present value propositions.
courses: NAIROBI – KENYA ▪ CERTIFICATE - F&B SERVICE SKILLS AND GUEST RELATIONS
– NAIROBI – KENYA ▪
courses: EASMS) – NAIROBI – KENYA ▪ DIPLOMA – MASS COMMUNICATION ❖ KENYA CERTIFICATE OF PRIMARY& SECONDARY EDUCATION