Joud Khezaei

• Define and maintain robust test cases, and execution frameworks that meet business objectives and enhance user satisfaction.
• Spearhead test automation initiatives by designing, developing, and maintaining automation scripts, seamlessly integrating them into the CI/CD pipeline to streamline regression cycles and support rapid release cycles.
• Partner with cross-functional teams: Working closely with Product Owners, Developers, DevOps and support teams, I embed QA early in the SDLC, promote shift-left testing, and elevate the overall engineering practice.
• Measure and report quality: I track key QA metrics (defect density, escape rate, coverage, automation ROI) and provide insights to leadership, enabling data-driven decisions and continuous improvement.
• Advocate best practices & mentoring: I champion QA methodologies, encourage test-driven thinking, and mentor other QA colleagues —fostering a culture of quality, accountability and innovation.
• Manage risks and compliance: I evaluate technical and business risk, validate non-functional requirements (performance, security, scalability) and ensure our deliverables meet both internal standards and client expectations.
• Improved stakeholder satisfaction and release confidence by delivering higher quality and accelerating time-to-market.
• With a commitment to relentless learning, strategic thinking and hands-on execution, I continue to elevate the QA function at EverConnect — preparing both the team and the product for the next level of growth and excellence.

• Spearheaded initiatives to ensure products consistently meet customer expectations and market demand.
• Authored comprehensive reports identifying errors and issues, facilitating effective resolution and enhancing product quality.
• Developed and implemented robust quality assurance standards and streamlined company processes to improve efficiency.
• Designed and executed automated tests for web and mobile applications, significantly increasing testing coverage and reliability.
• Created initial test designs, wrote automation scripts, and established testing protocols, leading to a more efficient testing cycle.
• Engineered and installed software databases, optimizing data management and accessibility for development teams.

• Developed and implemented key performance metrics and audit processes to track and ensure compliance with project goals.
• Conducted continuous integration and testing using Jenkins, enhancing the software development lifecycle.
• Collaborated with cross-functional teams to identify quality assurance needs and streamline testing procedures.
• Leveraged automation frameworks to improve testing efficiency and reduce manual effort.
• Contributed to the creation of robust test cases and scripts, ensuring high-quality software delivery.
• Actively participated in code reviews and provided feedback to enhance code quality and maintainability.
• Utilized Java programming skills to develop and maintain automated test scripts for various applications.

• Leveraged strong troubleshooting skills to identify and resolve technical issues, enhancing user satisfaction and system performance.
• Utilized ticketing systems (BMC) to efficiently manage and prioritize technical assistance requests, ensuring timely responses.
• Diagnosed and resolved complex hardware and software issues, contributing to a reduction in downtime and improved operational efficiency.
• Conducted thorough research using various information resources to provide accurate solutions, fostering a culture of continuous learning and improvement.
• Developed a keen understanding of software testing methodologies, preparing for a transition into Software Quality Engineering and Test Automation.
• Collaborated with cross-functional teams to enhance software quality, aligning with best practices in software development and testing.

• Developed user-friendly websites for faculty members in the Science and Literature departments at J.U.S.T University, enhancing their online presence.
• Collaborated with instructors to gather requirements, ensuring that designs met educational needs and improved user experience.
• Utilized HTML, CSS, and JavaScript to create responsive and visually appealing web pages, demonstrating strong front-end development skills.
• Conducted usability testing to identify and resolve issues, ensuring high-quality deliverables that met user expectations.
• Gained valuable insights into software development processes, preparing for a transition into Software Quality Engineering and Test Automation roles.
• Passionate about applying web design experience to software testing and development, focusing on quality assurance and automation.