Director / IT Business Analyst Consultant
Supreme Consults Limited
Total years of experience :7 years, 2 Months
PROJECT: Counterparty Credit Management System - Implementation of a new Bespoke Credit Management System
-Facilitated meetings and workshops with the Business and Development teams.
-Co-ordinated requirements capture, walk-throughs and sign-offs
-Produced Wireframes and Mock-ups for the Solution Design.
-Created detailed User Stories and Use Cases, and communicated these via JIRA and workshops to the development team.
-Facilitated responses to solution design documents.
-Produced Traceability Matrix to record the requirements at every stage and to take into account any change in scope, and also show each function built into the system.
-Facilitated Process mapping documentation workshops with the Business
-Mapped the As-is and To-Be processes for the Credit, Risk and Insurance Teams respectively.
PROJECT: GDPR and Data Protection Compliance Review - Mapping all processes to ensure GDPR compliance across the complete lifecycle of every business activity
-Led the GDPR Process Mapping Re-engineering for the entire Organization.
-Identified business processes and systems that related to personal data, in scope for GDPR, conducted GAP analysis to assess the AS-IS against the TO-BE required to be GDPR compliant.
-Translated compliance standards into business and data management requirements, in the form of use cases/ user stories /functional specifications and business change documentation.
-Produced detailed documentation of existing processes, policies and procedures using Microsoft Visio, and created a suite of documentation to meet the accountability and compliance requirements of GDPR.
-Produced an in- depth data map to capture all data transfers and data processors, confirmed the lawful grounds and legitimate basis for each business process, identified areas of risk and non-compliance and implemented the necessary measures and recommendations to ensure GDPR compliance.
-Trained and Mentored new members of the Business Analyst Team.
PROJECT: Contact Preferences - Implementation of a new contact preference solution for members to manage how they want to be contacted by The FSB.
-Led meetings with senior stakeholders to ascertain business needs and strategic direction, in order to ensure that process models, and use cases accurately reflected Organization's requirements and goals.
-Served as a liaison between multiple cross-functional departments to ensure stakeholder needs, as well as business requirements, objectives, priorities and needs were well communicated and represented.
-Planned and co-ordinated system integration and user acceptance testing.
-Managed the product backlog, sprint backlog and sprint burn down chart, in order to prioritise, allocate and review work done, to ensure timely and efficient completion of the project.
-Co-ordinated Sprint Retrospective to highlight what was working and otherwise, and put solutions in place to ensure requirements were being met.
PROJECT: Implementation of a new HR Recruitment System
-Facilitated meetings and workshops with the vendor
-Defined software requirements and validated these with the vendor
-Facilitated video conferencing meetings with stakeholders and vendor to ascertain the new system would be suitable for the organisation’s needs.
-Reviewed vendor scoping document against requirements
PROJECT: Online Election Project - Moving from a paper-based to an online election process
-Liaised with proposed vendors and facilitated online -demo walkthrough meetings
-Produced the Request for Proposal (RFP) for the various vendors and led the RFP evaluation and scoring.
-Led the RFP review workshop and walkthroughs with vendor and stakeholders.
-Managed the Implementation of the new election platform
PROJECT: GDPR and Data Protection Compliance Review - Ensured systems and processes proactively seek out potential privacy infringements before it becomes an incident of note to the GDPR.
-Co-ordinated gap analysis of business and I.T processes, systems, policies and procedures to identify areas that posed compliance risks that needed to be amended to align with GDPR requirements.
-Ensured that data protection was designed into all business processes and that they had the necessary capability and controls in place to protect personal data
PROJECT: Workday HCM Implementation - Replaced the old in-house legacy SAP system to improve, modernise and standardise its global HR operation across the business.
-Co-ordinated requirements gathering through workshops and interviews.
-Identified business needs, in terms of outcomes required by the business, quality measures needed, and system requirements, in line with stakeholder and user needs.
-Produced Business Requirements Document and Process Maps, that ensured user and business requirements were being fulfilled, in line with organisational strategy.
-Verified the accuracy of proposed solutions, supported the implementation and assessed shortcomings prior to and after implementation.
Workday Cloud HR Implementation - Replaced the outdated SAP HR system with Workday cloud HR technology, in order to simplify its IT systems, make it user friendly and cut the cost of system maintenance.
-Wrote and Reviewed User Stories, and defined corresponding acceptance criteria.
-Facilitated daily scrum meetings and Scrum reviews to present what had been accomplished during the sprint, and also walk through new features or changes.
Agent Workbench Project - Upgraded to a new CRM System, to replace the outdated SAP CRM system, in order to improve the customer journey, business processes, efficiency and overall productivity.
-Worked with stakeholders from relevant business units to review and document business processes and software requirements, for the system upgrade.
-Defined, mapped and documented how benefits will be monitored and timescales as to when they will be realised.
-Liaised with all sections of the business and technology teams through facilitating working groups and progress meetings.
-Coordinated meetings with the stakeholders to manage their expectations and worries regarding the system change, and facilitated training sessions to help the transition.
-Managed the transition period, and recommended new features to ensure optimal performance and ease of use.
SAP HANA Project- Upgraded its suite of SAP applications to the SAP HANA in-memory database platform, to improve and expedite business processes.
Conducted interviews and workshops with key users to collect information on Organisational processes and user requirements.
Identified process inefficiencies through gap analysis and re-designed and implemented solutions
Re-engineered business processes, and analysed procedures to see that they would meet changing business needs.
Assessed the impact of current business processes on users and stakeholders.
Mapped current processes and offered and implemented recommendations for operational improvement.
Legacy Siebel to SAP CRM Migration Project: Migrated Customer accounts from the outdated Legacy Siebel system, to the new SAP CRM system, in order to improve user journey and business processes.
-Co-ordinated workshops and meetings with stakeholders to get a full understanding of current business procedures, information use, and events that impacted business processes (AS-IS)
-Developed process re-design strategies and presented them for approval
-Co-ordinated the migration of customer accounts to the new systems and facilitated training and support for staff.
Replaced its Oracle PeopleSoft HR Systems with Oracle HCM Cloud to enhance global capabilities and efficiency and provide real-time data on its workforce.
-Conducted risk assessments, communicated and escalated risks and issues as required to the Management
-Created functional requirements and use cases.
- Led meetings with stakeholders to ascertain business needs and strategic direction, in order to ensure that process models, and use cases accurately reflected Organization's requirements and goals
-Conducted feasibility studies, scoped and defined new business opportunities.
SAP HANA ENTERPRISE CLOUD INTEGRATION PROJECT: Upgraded to SAP HANA to capture customer interactions real-time, in a dynamic in-memory data model, which is flexible for changing business priorities and customer needs, in order to drive a better, personalised customer experience.
-Facilitated requirements elicitation through document analysis, focus groups, interviews and interface analysis, and prioritised requirements gathered for project implementation.
-Coordinated business process analysis to help improve how the University conducted its functions and activities, in order to reduce overall cost, at the same time supporting users more efficiently.
-Verified the accuracy of the proposed solution, supported the implementation and assessed shortcomings prior to and after implementation.
-Led the change management process by providing support and training.
E-HANDOVER PROJECT - Electronic handover system to replace the paper-based systems used to manage the clinical handover of patients during shift changes.
-Served as a liaison between multiple cross-functional departments to ensure stakeholder needs, as well as business requirements, objectives, priorities and needs are well communicated and represented.
-Identified process inefficiencies through gap analysis and re-designed and implemented solutions via mapping process activities to desired outcomes, in order to rectify operational inefficiencies
-Utilized superior communication, leadership, team collaboration, and time management skills to build consensus across relevant parties and drive business success.
-Researched business issues and challenges, drove solution prioritization, proposed and implemented technology initiatives to improve business processes and performance
MSc Human Resources Management