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Majd Mitri, E-commerce Product & Logisctics Manager

Majd Mitri

E-commerce Product & Logisctics Manager·Ardeco Gallery

Lebanon

Master's degree, Mechanical Engineering

Work experience

Total years of experience: 10 years, 4 months

E-commerce Product & Logisctics Manager

March 2023 - Present

Ardeco Gallery

Beirut, Lebanon

March 2023 - Present

Company industry:
1376
Job role:
Information Technology

Product Manager Fintech/Payments

October 2021 - February 2023

Toters Deliver

Beirut, Lebanon

October 2021 - February 2023

- Overseeing performance of the operations team and setting monthly KPIs
- Led the design and full flow product requirements of Wakilni Application soft launch, including feature testing
- Drafting test cases and a bug reporting process for new and existing features
- Wrote monthly operational feedback reports highlighting key performance indicators and providing recommendations for process improvements
- Prepared Delivery Cost Breakdown Reports to identify areas of cost savings and reduce expenses
- Monitored Supplier KPIs to ensure compliance with company standards and identify opportunities for improvement
- Conducted risk analysis for the company to identify potential threats and develop strategies to mitigate them
- Provided training and mentoring to new and current department staff members

Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

Application Project Manager & E-commerce Collection Team Lead

March 2022 - September 2022

Wakilni

Beirut, Lebanon

March 2022 - September 2022

- Overseeing performance of the operations team and setting monthly KPIs
- Led the design and full flow product requirements of Wakilni Application soft launch, including feature testing
- Drafting test cases and a bug reporting process for new and existing features
- Wrote monthly operational feedback reports highlighting key performance indicators and providing recommendations for process improvements
- Prepared Delivery Cost Breakdown Reports to identify areas of cost savings and reduce expenses
- Monitored Supplier KPIs to ensure compliance with company standards and identify opportunities for improvement
- Conducted risk analysis for the company to identify potential threats and develop strategies to mitigate them
- Provided training and mentoring to new and current department staff members

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

E-commerce Product & Logistics Coordinator

January 2021 - May 2022

OLX - Lebanon

Beirut, Lebanon

January 2021 - May 2022

- Conduct the day-to-day implementation of eCommerce operations - Handle ongoing account management with onboarded vendors
- Follow-up with couriers to ensure timely delivery of orders and in some cases correct return of items
- Ensuring customer centric approach
- Oversee the product uploads, presentation and merchandising of the product (categories, sort orders, search), and the general health of the site
- Develop and deliver SEO strategies to a high standard
- Liaise with product department to develop and improve platform and systems
- Handled payables and receivables accounts, made payments on time and followed up on late collections
- Reconciled cash collections from vendors and delivery companies
- Reported major problems and areas of non compliance to the Financial Manager

Company industry:
Internet & E-commerce
Job role:
Logistics and Transportation

Sales/Operations Team Lead & Website Management

April 2020 - March 2021

Hayek Group LLC

Beirut, Lebanon

April 2020 - March 2021

-Managed and set KPIs for the operations and sales departments and developing a new business model
-Conducted market research to identify and implement the latest website features
- Prepared monthly user engagement and forecasting reports to track website performance
- Conducted daily quality assurance over the platform and updated necessary descriptions with the latest SEO trends
- Established and maintained strong customer relationships to foster client loyalty and satisfaction
- Conducted market research to ensure the website is up-to-date with the latest features
- Negotiated effectively with landlords to establish competitive pricing
- Provided market condition, price, and mortgage advice to clients

Company industry:
Project & Construction Planning
Job role:
Construction and Building

Sales/Operations Executive

June 2018 - October 2019

Chekka Sugar Refinery S.A.L

Tripoli, Lebanon

June 2018 - October 2019

- Handled end-to-end logistics and financial matters, ensuring seamless operations
- Communicated with partners to promptly process refunds and exchange requests
- Managed sales of various mechanical components and machines
- Devised and executed effective marketing strategies and competitive pricing to maximize promotion of products
- Collaborated with department heads to identify project financial requirements and ensured alignment with budgetary restrictions set by financial manager
- Collaborated with vendors to negotiate the best prices, optimizing cost savings
- Executed effective aftersales duties, enhancing customer satisfaction levels

Company industry:
Heavy Industry & Metallurgy
Job role:
Administration

Operations Assistant

September 2015 - July 2018

Lebanese international university

Beirut, Lebanon

September 2015 - July 2018

- Managed secretarial and operational tasks while ensuring timely completion List books on LIU platform
- Handled student assistant salaries and maintained accurate records -Maintain a detailed sheet of return dates for books
- Conduct Q/A over returned books to ensure no damages
- Followed up on student requests including book rentals, password resets, and social security information
- Ensured prompt resolution of all student problems by coordinating with concerned departments
- Provide support to IT and Accounting departments

Company industry:
1339
Job role:
Logistics and Transportation

Education

Lebanese International University

May 2018

May 2018

Master's degree, Mechanical Engineering

Lebanon

GPA (point): 3.5 out of 5

GPA (point): 3.5 out of 5

Lebanese International University

May 2016

May 2016

Bachelor's degree, Mechanical Engineering

Lebanon

GPA (point): 3.8 out of 4

GPA (point): 3.8 out of 4

Skills

Roadmap
Expert
Roadmap
Expert
Product Management
Expert
Product Management
Expert
Scrum
Expert
Scrum
Expert
SEO
Expert
SEO
Expert
Agile Project Management
Expert
Agile Project Management
Expert
Key Account Management
Expert
Key Account Management
Expert
Account Reconciliation
Expert
Account Reconciliation
Expert
Content Strategy
Expert
Content Strategy
Expert
Logistics Management
Expert
Logistics Management
Expert
Team Leadership
Expert
Team Leadership
Expert

Languages

Arabic

Expert

English

Expert

Memberships

Order of Engineers in Lebanon

Engineer

February 2019

Hobbies and interests

Hiking,Reading,Writing

4 Honor Letters for aquiring a gpa above 3.5 in university HVAC certificate from the order of engineers