Majd Mitri

- Overseeing performance of the operations team and setting monthly KPIs
- Led the design and full flow product requirements of Wakilni Application soft launch, including feature testing
- Drafting test cases and a bug reporting process for new and existing features
- Wrote monthly operational feedback reports highlighting key performance indicators and providing recommendations for process improvements
- Prepared Delivery Cost Breakdown Reports to identify areas of cost savings and reduce expenses
- Monitored Supplier KPIs to ensure compliance with company standards and identify opportunities for improvement
- Conducted risk analysis for the company to identify potential threats and develop strategies to mitigate them
- Provided training and mentoring to new and current department staff members

- Overseeing performance of the operations team and setting monthly KPIs
- Led the design and full flow product requirements of Wakilni Application soft launch, including feature testing
- Drafting test cases and a bug reporting process for new and existing features
- Wrote monthly operational feedback reports highlighting key performance indicators and providing recommendations for process improvements
- Prepared Delivery Cost Breakdown Reports to identify areas of cost savings and reduce expenses
- Monitored Supplier KPIs to ensure compliance with company standards and identify opportunities for improvement
- Conducted risk analysis for the company to identify potential threats and develop strategies to mitigate them
- Provided training and mentoring to new and current department staff members

- Conduct the day-to-day implementation of eCommerce operations - Handle ongoing account management with onboarded vendors
- Follow-up with couriers to ensure timely delivery of orders and in some cases correct return of items
- Ensuring customer centric approach
- Oversee the product uploads, presentation and merchandising of the product (categories, sort orders, search), and the general health of the site
- Develop and deliver SEO strategies to a high standard
- Liaise with product department to develop and improve platform and systems
- Handled payables and receivables accounts, made payments on time and followed up on late collections
- Reconciled cash collections from vendors and delivery companies
- Reported major problems and areas of non compliance to the Financial Manager

-Managed and set KPIs for the operations and sales departments and developing a new business model
-Conducted market research to identify and implement the latest website features
- Prepared monthly user engagement and forecasting reports to track website performance
- Conducted daily quality assurance over the platform and updated necessary descriptions with the latest SEO trends
- Established and maintained strong customer relationships to foster client loyalty and satisfaction
- Conducted market research to ensure the website is up-to-date with the latest features
- Negotiated effectively with landlords to establish competitive pricing
- Provided market condition, price, and mortgage advice to clients

- Handled end-to-end logistics and financial matters, ensuring seamless operations
- Communicated with partners to promptly process refunds and exchange requests
- Managed sales of various mechanical components and machines
- Devised and executed effective marketing strategies and competitive pricing to maximize promotion of products
- Collaborated with department heads to identify project financial requirements and ensured alignment with budgetary restrictions set by financial manager
- Collaborated with vendors to negotiate the best prices, optimizing cost savings
- Executed effective aftersales duties, enhancing customer satisfaction levels

- Managed secretarial and operational tasks while ensuring timely completion List books on LIU platform
- Handled student assistant salaries and maintained accurate records -Maintain a detailed sheet of return dates for books
- Conduct Q/A over returned books to ensure no damages
- Followed up on student requests including book rentals, password resets, and social security information
- Ensured prompt resolution of all student problems by coordinating with concerned departments
- Provide support to IT and Accounting departments