customer service representative
Al Ain Distribution Company
Total years of experience :6 years, 10 Months
Taking ownership of customer issues,
Troubleshoot problems and see them through to resolution,
Escalate unresolved issues to the appropriate internal teams.
Inbound technical support.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Identifying, escalating priority issues and reporting to the high-level management.
Completing call notes and call reports as necessary and updating them in the CRM.
Recording details of comments, inquiries, complaints, and actions taken.
Organizing the first international conference of philosophy at the University of Alexandria