Product Manager – Buyer Platform
Daraz (Alibaba Group)
Total years of experience :5 years, 2 Months
• Guided cross-functional teams in the successful redesign of Darazs website, elevating critical elements like the homepage, search page, and product detail page for five ventures, enhancing the overall user experience.
• Orchestrated the launch of the first app release for Myanmar in over 2 years, collaborating closely with senior stakeholders to define essential features specific to this venture.
• Managed a 3-member team, specializing in 7 key domains.
• Led the migration of the Promotions (Subsidy) system, which involved onboarding teams across 5 ventures, facilitating user acceptance tests, and enhancing user targeting.
• Managed a project aimed at resolving a backlog of 350, 000 stalled orders in the reverse journey, concurrently addressing underlying issues.
• Delivered in person sessions across Bangladesh, Sri Lanka, Nepal, and Pakistan, delivering domain specific expertise and bridging process gaps, resulting in a 40% reduction in customer support issues and a 25% increase in team efficiency.
• Ensured stability and core configurations for Buyer domain systems and features across 5 ventures.
• Developed and implemented data-driven standardized operating procedures (SOPs) to optimize customer service interactions, driving a 40% reduction in average handling time and boosting customer satisfaction ratings by 15% within 3 months.
• Spearheaded cross-functional initiatives to streamline configuration processes, resulting in a 40% increase in user satisfaction and 25% reduction in support tickets.
• Unveiled and executed comprehensive bug detection and quality enhancement initiatives across Buyer-related platforms; reduced customer support issues by 40% within 3 months.
• Created user guides and conducted training sessions, reducing support requests by 40%.
• Led a team of 25 people in driving GMV, shop activation, and other KPIs for Daraz Stores and Daraz Pick-up Points.
• Achieved growth by expanding projects in new and existing cities, adding over 500 partners and launching 6 new cities.
• Strategically planned and launched Pick-up Points, increasing GMV by 7-10 percent.
• Analyzed customer data and market trends to identify untapped revenue streams; collaborated with cross-functional teams to implement new product features, resulting in a 20% increase in monthly recurring revenue.
• Established robust SOPs for data privacy, analytics, planning, and auditing, resulting in a 25% increase in operational efficiency and a 20% reduction in audit findings.
• Generated over 100% sales growth by building revenue from projects in the central region.
• Orchestrated the successful launch of the groundbreaking Supply & Apply service, securing high-profile projects and driving revenue growth by 45% in the first quarter.
• Evaluated client needs, devised targeted solutions and achieved a rise in client satisfaction, driving a 12% increase in repeat business.
• Initiated a training program, expediting onboarding and improving sales team efficiency by 25% within 3 months.