Head Of Equipment & Maintenance
Golden Side
Total years of experience :28 years, 1 Months
● Led the Equipment and Maintenance department, overseeing the entire lifecycle of
equipment procurement, installation, and maintenance.
● Implemented a Restaurant Preventive Maintenance program, resulting in a significant 25%
reduction in equipment downtime. This initiative not only increased productivity but also
generated substantial cost savings.
● Developed and nurtured a network of reliable suppliers, conducting regular performance
evaluations and fostering strategic partnerships.
● Played a pivotal role in facility management, overseeing the design, construction, and
renovation of hospitality venues. By optimizing operational efficiencies, contributed to the
successful execution of these projects.
● Led a team of maintenance professionals, providing guidance and support to ensure the
timely execution of equipment maintenance tasks and facility management initiatives.
Commenced my tenure at Al-Tazaj in Riyadh as Head of Operations, leveraging 12 years of
experience in QSR Equipment and Procurement. I effectively managed operations,
positioning the restaurants as leaders within Tazaj Corporate and consistently meeting all key
performance indicators (KPIs).
● My leadership skills were recognized when the franchise achieved the highest sales revenue
among all franchisees, resulting in recognition from the franchisor for outstanding
performance.
● To ensure optimal operational performance, I conducted regular audits of operational
performance metrics, including speed of service, food quality, and customer satisfaction,
achieving a 95% higher score across all metrics.
● In addition to my focus on operational excellence, I analyzed customer feedback through
third-party aggregators and implemented a quality control program for orders placed,
resulting in a 20% decrease in customer complaints and returns.
Demonstrated a progressive career trajectory at McDonald's over a span of 20 years,
assuming multiple roles and responsibilities traversing multifaceted roles and responsibilities
across Operations, Procurement, and Equipment & Maintenance, showcasing adaptability
and proficiency in diverse organizational functions.
● As Equipment & Maintenance Manager at McDonald’s, I oversaw equipment and
maintenance services for over 180 stores across KSA. I led the development and
implementation of equipment programs, enhancing quality, service, performance, and value
in our restaurants.
● I collaborated closely with international partners like H+K, Franke, Taylor, Henny Penny, Prince
Castle, and Welbilt, fostering successful partnerships and collaborations.
● My role included managing an OPEX budget of SAR 2.4 million for equipment maintenance
and repairs, alongside a CAPEX of SAR 1.5 million per store for new equipment procurement.
Through strategic management, I achieved a 44% reduction in equipment maintenance and
repair costs, saving SAR 1.3 million.
● I significantly improved service levels of internal and external providers, as evidenced by the
GPS survey report 2017/2018. My efforts were recognized through nominations for Manager of
the Year in 2016, 2017, and 2018, underscoring my commitment to achieving annual KPIs.
● Collaborated with cross-functional teams including Operations, Procurement, and Finance to
develop and execute strategic initiatives aimed at optimizing equipment lifecycle
management and minimizing total cost of ownership.
● Developed and maintained relationships with third-party service providers and equipment
vendors to ensure timely and cost-effective delivery of maintenance services and spare parts,
optimizing supply chain efficiency.
● Additionally, I led a team of 15 Equipment Coordinators, providing direction, delegating
responsibilities, and ensuring their professional development through regular feedback and
training opportunities.
● I over saw and optimized procurement activities to ensure their timeliness, efficiency, and
cost-effectiveness while upholding the highest standards of quality and reliability in the
supply of materials and services.
● Acted as a trusted advisor to senior management on procurement-related matters, providing
strategic insights and recommendations to support business objectives and drive long-term
growth.
● Spearheaded the sourcing and onboarding of over 45+ newvendors, implementing rigorous
negotiation strategies that resulted in significant cost savings of over SAR 2 million compared
to the previous year.
● Initiated and successfully executed a strategic contract signing aimed at collecting used oil
from store locations, resulting in a remarkable 104% increase in revenue generation, totaling
SAR700, 000.00 by the year's end.
● Implemented best practices in contract management, including contract negotiation,
drafting, and administration, to minimize contractual risks and maximize value for the
organization.
● Established strategic partnerships with key suppliers to leverage volume discounts and
favorable terms, resulting in enhanced cost savings and improved procurement efficiency