Admission Coordinator & Administrator (Temp Staff)
Eminence Private School
Total years of experience :12 years, 7 Months
• Design the admission process for the academic year.
• Design & amend admission forms.
• Conduct student assessment for admission.
• Conduct orientation with parents & students.
• Meet & assist parents with admission inquiries.
• Update school social media content.
• Make weekly reports for CEO, BOD & Principal.
• Maintain students & parent’s data.
• Coordinate between admin & academic teams.
• Assist parents with all academic related enquiries.
• Handle all requirements of front office.
• Manage schedule & communication of company executives.
• Schedule meetings & arrange conferences for clients.
• Meet & assist clients with procedure & policies.
• Assist in all the necessary events planning.
• Liaise with clients & internal departments during events.
• Adhere to and enforce employee compliance with health, safety, and sanitation standards.
• Prepare weekly & monthly statistics reports.
• Prepare weekly schedule for support staff.
• Handle all inquiries via email & telephone
Handling customer Portfolio
• Understanding and providing assistance in satisfying customer needs & queries about Balance
transfer, Cash on Phone, Instalment plans, New card offers, Outstanding amount & general
inquiries.
• Providing BT, COP & Instalment plans to customers subject to terms & conditions.
• Achieving the sales target and focus on increasing sales by using advanced sales techniques
• Focusing on Up selling/ Cross selling
• Maintaining customer relationships in order to build long term loyalty
• Making everyday & monthly sales reports
• Understanding and providing assistance in satisfying customer needs & queries about products,
prices and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales by using advanced sales techniques
• Focusing on Up selling/ Cross selling
• Maintaining customer relationships in order to build long term brand loyalty
• Handling new launches, promotion of products and visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards and visual displays
• Handling store in absence of the Store Manager
• Implementing CRM at the store level and providing relevant feedback
• Coordinating with Customer Care Centre for after sales service
• Generating Daily Sales Report
• Following all company procedures in ordering, cash handling and other common practices
• Managing all the sales related activity of the company.
• Handling a high volume of customer enquiries whilst providing a high quality of service to each
caller.
• Writing up accurate and grammatically correct sales correspondence.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Effectively communicating with customers in a professional and friendly manner.
• Ordering and ensuring the delivery of goods to customers.
• Supporting the field sales team.
• Ensuring that staff uniforms and personal appearance are always clean and professional.
• Carrying out administrative tasks such as data input, processing information, completing
paperwork and filing documents.
• Organizing sales promotional campaigns.
• Contacting potential customers to arrange appointments.
• Speaking with customers using clear and professional language.
• Resolving any sales related issues with customers.
• Completing the administrative needs of the Sales Department.
• Making follow-up calls to confirm sakes orders or delivery dates.
• Responding to sales queries via phone, e-mail and in writing
• Providing quality service to customers in the UAE
• Keeping Self updated with latest briefs & Policies
• Configure wireless settings with Routers so that the customer can access internet on
multiple computers both wired & wireless.
• Maintaining personal & team trouble ticket files
• Creating Work orders for the customers so that the Technician visits their homes to install
the services (Fixed Line, Broadband, Television)
• Help the customer Open ports on the wireless router so that they can Network their
gaming device.
• Configure the wireless settings with the Modems & Routers so that the customer can access
the internet on more than 1 computer both wired & wireless.
• Troubleshooting to assist the customers to get connected to the internet
• Providing quality service to customers in the USA Keeping self & team updated with latest briefs
& policies.
• Conducting weekly review about self-performance.
• Troubleshooting to assist the customers to get connected to the internet.
• Configure the wireless settings with the Modems & Routers so that the customer can access the
internet on more than 1 computer both wired & wireless.
• Prepare the daily team reports for the Team Leader about the performance of the team with
regards to Average handling time, Number of calls, Average Quality Scores, CSAT, CRIFT
Scores.
courses: KHD certified for Basic Photography • Advanced Photography under process