Yasir Ibrahim Elkhalil Ahmed Eltahir Mohammed Ahmed Eltahir

• Provided end-user technical support for hardware, software, systems, and network issues across the banks branch
network, including PCs, printers, and IP telephones.
• Diagnosed and resolved reported issues related to systems, networks, email, and end-user hardware, escalating complex
technical issues to specialized teams when required.
• Performed regular preventive maintenance and on-demand maintenance for technical equipment and devices,
minimizing downtime and extending asset lifespan.
• Monitored and maintained IT assets across 36 regional branches and cash offices, ensuring optimal use, security, and
compliance with hardware and software policies.
• Installed and updated software and applications on devices and equipment to ensure continuity of operations.
• Analyzed recurring support requests, documented issues and resolutions, and developed solutions to prevent repeat
problems and improve IT documentation.
• Implemented network security measures including firewall maintenance, VPN configuration, and host/file system
security.
• Administered end-user workstations and diagnosed network issues on a Microsoft Windows-based LAN using TCP/IP.
• Configured network devices for new deployments, security, and backup and recovery across all branch locations.
• Conducted technical inspection, battery testing, and configuration of UPS systems to protect critical infrastructure from
power fluctuations.
• Evaluated, configured, and maintained surveillance camera networks and recording systems (DVR/NVR) for continuous
security monitoring.

• Delivered technical support and user education, developing training materials and conducting workshops to strengthen
staff proficiency in IT systems.
• Troubleshot network, hardware, and software issues across diverse environments, ensuring minimal downtime for end
users.
• Collaborated with cross-functional teams to streamline IT processes and improve overall user experience.
• Installed, configured, and maintained IT systems and networks to enhance operational efficiency.
• Configured and maintained routers, switches, and VPN connections to ensure secure and reliable network connectivity.
• Assisted in network design, IP addressing, and DNS/DHCP configuration for the organizations LAN environment.

in the Association for
the Promotion of Scientific Innovation.
In which responsible for Network troubleshooting and operation,
maintenance of the hardware and software

• Provided first-line technical support for hardware, software, and network issues across company offices, ensuring
minimal disruption to daily operations.
• Installed, configured, and maintained desktop computers, printers, and peripheral devices for staff.
• Assisted in maintaining IT asset inventories, licensing records, and basic technical documentation.
• Supported end-users with software installation, troubleshooting, and network connectivity issues, escalating complex
cases when required.
• Delivered responsive first- and second-line IT support, consistently resolving user issues within short turnaround times.
• Provided guidance and basic training to staff on common software applications and IT support best practices.