Haneen Qtaish, Manager

Haneen Qtaish

Manager

Bayt.com

Location
Jordan - Amman
Education
Bachelor's degree, Computer Engineering
Experience
5 years, 11 Months

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Work Experience

Total years of experience :5 years, 11 Months

Manager at Bayt.com
  • Jordan
  • My current job since October 2019

#1 job site in Middle East and North Africa
* Developed and executed solutions to customer needs.
* Managed technical integration, systems engineering
program management, customer support and account
management.
* Provided excellent customer service by efficiently
resolving issues and responding to inquiries
* Maintained consistent communication with leadership
team to manage customer service effectiveness by
monitoring performance.
* Recommended potential products or services by collecting
customer information and analyzing customer needs.
* Participated in ongoing training to learn new products and
enhancement system features.
* Strong relationship engaged with clients

Help desk officer at Orange
  • United Arab Emirates
  • June 2018 to September 2019

Jordan, Amman
* Collaborated with supervisors to escalate and address
customer inquiries or technical issues.
* High follow up with technical team to solve employer’s
issues and technical problems.
* Connect remotely to solve technical issues with
applications.

Education

Bachelor's degree, Computer Engineering
  • at Hashemite University
  • May 2018

I have studied Computer Engineering at the Hashemite university

Specialties & Skills

Database
Security
Networks
Assembly
ACCOUNT MANAGEMENT
CUSTOMER RELATIONS
CUSTOMER SERVICE
CUSTOMER SUPPORT
FEATURES
LEADERSHIP
PROGRAM MANAGEMENT
SYSTEMS ENGINEERING
ADMINISTRATIVE SUPPORT
COMMUNICATION SKILLS

Languages

Arabic
Expert
English
Expert

Hobbies

  • Basketball