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Rahaf Manwella Rafee Nabwani, Senior Customer Support Representative

Rahaf Manwella Rafee Nabwani

Senior Customer Support Representative·MBC Group

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 6 years, 2 months

Senior Customer Support Representative

March 2022 - Present

MBC Group

Dubai, United Arab Emirates

March 2022 - Present

• Working with the complaints team of Shahid
• Work on 7 systems for the company to deal with customer accounts
and subscriptions. (Salesforce, Checkout, Adyen, T-Pay, SAP (Gigya),
Genesys, Clever Tap)
• Worked on Multiple Tasks (SME, Quality Editing, Data Analysis, Retention,
Support)
• Helping clients solve their problems.
• Take care to achieve the greatest satisfaction and the best customer
service.

Company industry:
Media Production
Job role:
Customer Service and Call Center

Business Development Coordinator

December 2021 - March 2022

Jafep

Dubai, United Arab Emirates

December 2021 - March 2022

• Public relations and deal completion officer
• E-marketing in Google, Amazon, and Noon
• Social Media (Facebook, Instagram, WhatsApp)
• Inventory

Company industry:
Construction & Building
Job role:
Construction and Building

Office Manager

May 2020 - December 2020

Development Platform Centre

As-Suwayda, Syria

May 2020 - December 2020

• Entering and archiving the center’s information and data completely
on a special program that was designed and programmed for the
center.
• Schedule meetings and appointments
• Coordinate with IT department on all office equipment, with constant HW & SW
checking for all the centre’s computers.
• Assist in the onboarding process for new hires and address employees'
queries regarding office management issues (e.g. stationery, Hardware, and
travel arrangements).
• Manage office G&A budget, ensure accurate and timely reporting.

Company industry:
Training & Education Center
Job role:
Management

Translator

June 2018 - January 2019

Wikipedia

California, United States

June 2018 - January 2019

• 15, 000 words have been translated and have been certified (WIKI)
• An article on cosmic physics has been translated (IBIS)

Company industry:
Library
Job role:
Translation

Marketing Promoter

March 2018 - December 2018

Syriatel Telecom Company

Damascus, Syria

March 2018 - December 2018

• The company’s products and services were marketed, as work was done directly within the service centers with customers, and marketing was also carried out between the employees of the company itself in its main centers.
• Then moving to work within universities with the aim of marketing the applications related to students presented by the company, introducing student offers, and activating them on their own devices.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

University Of The People

October 2023

October 2023

Bachelor's degree, Computer Science

United Arab Emirates

GPA (point): 3.41 out of 4

GPA (point): 3.41 out of 4

.

Skills

basic CSS

Expert

Ext JS

Expert

HTML

Expert

ICDL

Expert

HTML + CSS

Expert

SAP Gigya

Expert

Tier 2

Expert

Salesforce

Expert

ICDL

Intermediate

Checkout System

Expert

Clever Tap

Expert

Article Writing

Expert

Aden System

Expert

Customer Support

Expert

Complaint Team

Expert

Quality Auditing

Expert

T-Pay System

Expert

Customer Retention

Intermediate

basic CSS

Expert

Ext JS

Expert

HTML

Expert

HTML + CSS

Expert

Languages

English

Intermediate

Arabic

Native Speaker

Memberships

Dubai Business Woman Council

Member

February 2023

Member of Arab Technology Union

E-Librarian

May 2020

Member of Syrian Computer Society

Member

October 2021

Syrian Astronomical Association

IT Team

September 2017

Syrian Research And Publication Society

Founding Member

March 2018

Training and Certifications

Certifications
Top Performance score for Q1-2024
Mar 2024
Top Performance score for Q4-2023
Dec 2023
Top Performance score for Q3-2023
Jul 2023
Top Score in QA for Q1 2023
Apr 2023

Training
Web Design Basic
فريق البنيان التطوعي للتميز الهندسي
Aug 2017
ICDL
معهد مثنى ابو صالح لتعليم الكمبيوتر
Feb 2014

Hobbies and interests

Researches

1_Scientific research in the school stage entitled (prohibited archeology, energy science and chakras in the body, stages of fetal development, muscles in the human body)

Sport
Chess
Exploration
Programing

College Projects