قصي مبارك عبدالرحمن محمد

Delivered efficient customer service and support by promptly resolving inquiries, improving client satisfaction and loyalty.
Processed orders and handled cash transactions accurately, ensuring smooth and error-free money transfer operations.
Collaborated with team members to streamline workflow and enhance operational reliability in a fast-paced environment.
Adapted quickly to changing procedures and maintained effective communication under pressure, demonstrating strong time
management to meet service deadlines.
Conducted negotiations with clients and partners to optimize service terms and resolve conflicts, contributing to improved client
retention and operational efficiency.
Assisted in the preparation and finalization of paperwork related to client transactions and service agreements, ensuring
accuracy and compliance.
Utilized effective communication skills to resolve client inquiries promptly, resulting in improved client satisfaction and
strengthened relationships.
Applied problem-solving skills to resolve complex client issues efficiently, resulting in improved service delivery and customer
satisfaction.

• Delivered high-quality, personalized service to a diverse international clientele, managing high volumes of interactions with
professionalism and a strong guest-first attitude.
• Processed orders, transactions, and requests accurately under sustained pressure, demonstrating the multitasking ability essential in
fast-paced hospitality environments.
• Built long-term positive relationships with clients through clear communication, reliability, and consistent follow-through — skills directly
applicable to guest retention in F&B.;

Delivered goods reliably and on time while maintaining strong customer relationships.
Managed small-scale trading tasks, including pricing and order coordination.
Negotiated supplier contracts and optimized pricing strategies, delivering strong client relationship management that increased
profit margins and expanded market reach.
Ensured smooth operations through efficient task handling.
Applied lead negotiation techniques in client interactions to resolve conflicts and close service agreements, aligning with
business goals and enhancing customer retention.

• Delivered professional table service across a full-service restaurant, accurately taking and processing food and beverage orders for
80+ daily covers during peak service periods.
• Provided attentive, personalized guest experiences from arrival to departure, consistently receiving positive feedback and driving
repeat customervisits.
• Executed efficient coordination with kitchen and barteams to ensure correct order delivery, correct timing, and zero service errors
across every shift.
• Applied upselling techniques to promote daily specials, premium beverages, and desserts, directly contributing to increased average
table spend.
• Resolved guest concerns quickly and professionally, maintaining a calm, friendly environment and upholding the restaurants
reputation for excellence.
• Maintained strict cleanliness and hygiene of table settings, service stations, and dining areas in full compliance with food safety
standards.

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Maintained accurate records and organized workspace Developed

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Provided friendly direct assistance to customers
Handled cash transactions accurately
Maintained clean store and attractive product display