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Diana Karam, Customer Service Executive

Diana Karam

Customer Service Executive·Teleperformance Dubai

United Arab Emirates

High school or equivalent, Digital Marketing

Work experience

Total years of experience: 6 years, 1 months

Customer Service Executive

October 2020 - May 2021

Teleperformance Dubai

Dubai, United Arab Emirates

October 2020 - May 2021

Manage large amounts of DHA incoming calls.
•Identify and assess customers' needs to achieve satisfaction and appointment booking.
•Build sustainable relationships and trust with customer accounts through open and interactive communication.
•Provide accurate, valid and complete information by using the right methods/tools.
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
•Keep records of customer interactions, process customer accounts and file documents.
•Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales & Customer Service

September 2018 - April 2020

Samsung Electronics

United Arab Emirates

I found this job using Bayt.com

September 2018 - April 2020

Retail
•Greet and direct customers.
•Provide accurate information (e.g.
•Product features, pricing and after-sales services).
•Answer customers' questions about specific products/services.
•Conduct price and feature comparisons to facilitate purchasing.
•Ensure racks are fully stocked.
•Manage returns of merchandise.
•Coordinate with a Retail Sales Representatives team to provide excellent customer service (especially during peak times).
•Inform customers about discounts and special offers Mahmoud Salah Elden Auditing Office.
Company industry:
Industrial Production
Job role:
Sales

External Auditor

June 2016 - May 2018

Mahmoud Salaheldin Auditing Office

Cairo, Egypt

June 2016 - May 2018

Company industry:
Accounting
Job role:
Accounting and Auditing

September 2014 - May 2016

Vodafone

United Arab Emirates

September 2014 - May 2016

Contact potential or existing customers to inform them about a product or service using scripts.
•Answer questions about products or the company.
•Ask questions to understand customer requirements and close sales.
•Direct prospects to the field sales team when needed.
•Enter and update customer information in the database.
•Take and process orders in an accurate manner.
•Handle grievances to preserve the company's reputation.
•Go the “extra mile” to meet sales quota and facilitate future sales.
•Keep records of calls and sales and note useful information.
Company industry:
Telecommunications

Education

UDEMY ACADEMY

May 2014

May 2014

High school or equivalent, Digital Marketing

United Arab Emirates

GPA (percentage): 90%

GPA (percentage): 90%

courses: Online Certificate, Digital Marketing, 04/2021

Helwan University

May 2014

May 2014

Bachelor's degree, Accounting

Egypt

GPA (percentage): 70%

GPA (percentage): 70%

Bachelor in Accounting

Skills

Simply Accounting
Expert
Simply Accounting
Expert
Small Business Accounting
Expert
Small Business Accounting
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
ASK
Beginner
ASK
Beginner
AUDITING
Beginner
AUDITING
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DATA ANALYSIS
Beginner
DATA ANALYSIS
Beginner
DATABASE ADMINISTRATION
Beginner
DATABASE ADMINISTRATION
Beginner
FEATURES
Beginner
FEATURES
Beginner
FINANCE
Beginner
FINANCE
Beginner

Hobbies

  • Painting