Esra'a Dodeen

Answering Enquiries and handling live chat& emails.
Handling with incoming and outgoing calls .
Monitoring and responding to social media.
Forwarding qualified clients to sale team .
Working with Marketing team to find a new ways and
ideas to boost sales .
Updating CRM system & following up with client
documents .

Help customers how to use company systems.
Complete forms and obtain desired services.
Enhanced productivity by staying on top of call scripts
and maintaining control over direction of conversation .
Contributed to company achieving and holding industry
leading customer service .