Technical Support
Matic services
Total years of experience :3 years, 4 Months
Responsible for formatting all IT equipment
IT hardware fixing
Managing the firewall and the networking in the office.
Update and install hardware and software drivers.
Troubleshooting all IT equipment (printers, routers, headsets, laptops, ...)and providing technical support for all reported issues.
Data mining.
Call center operational analysis.
Campaigns success metrics.
Supporting team leaders with the metrics they need to follow up on their agents' performance.
Train all the workers on the business information systems we yse (Intercom, IonoView, Comunik, Zendesk).
Monitoring agents' activities on specific dashboard.
Preparing and uploading campaigns on time for outgoing sales and customer satisfaction calls, Preparing weekly reports for attendance.
on MAKANE stores website.
• Trained on Android studio programme.
• Programming support for ViVA application.
• IT support for MAKANE store website.
Central system.
• Power system.
• MDF.
• Modem Programming.
• Fiber optic/microwave.
• Connection map review
Committee member at LebRelief, Tripoli
Organizing the WASH festival.
• Organizing awareness campaigns about hygiene and water sanitation
within the Wash program.
• Awareness campaigns about recycling within GREENTRACK project.
• Responsible for the implementation of the project in the field.
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