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نوف  الغامدي, Customer Success Specialist

نوف الغامدي

Customer Success Specialist·Aramex,

Saudi Arabia

Higher diploma, Marketing

Work experience

Total years of experience: 7 years, 9 months

Customer Success Specialist

October 2021 - Present

Aramex,

Jeddah, Saudi Arabia Remote

October 2021 - Present

+ Managing strategic client accounts and maintaining strong relationships
+ Handling 200+ clients daily while maintaining high service quality
+ Following up on shipments and resolving issues efficiently
~ Coordinating with intemal teams
+ Handling escalations and ensuring customer satisfaction
• Assisting customers and providing personalized recommendations
+ Handing sales transactions and achieving targets
~ Building strong customer relationships
~ Managing product displays and store operations

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Sales Associate

January 2018 - January 2021

Boutique Store

Jeddah, Saudi Arabia

January 2018 - January 2021

*خدمة العملاء ومساعدتهم في اختيار المنتجات المناسبة.
* إتمام عمليات البيع والدفع.
* ترتيب المنتجات والمحافظة على مظهر المتجر.
* بناء علاقات جيدة مع العملاء وتحسين تجربة التسوق.
* المساعدة في متابعة المخزون وإعادة تعبئة المنتجات

Company industry:
Retail & Wholesale
Job role:
Sales

Education

King Abdulaziz University (Online

February 2027

February 2027

Higher diploma, Marketing

Saudi Arabia

King Abdulaziz University

January 2020

January 2020

Bachelor's degree, social work

Saudi Arabia

Skills

Public Relations
Expert
Public Relations
Expert
Community Service
Expert
Community Service
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
سرعة التعلم
Intermediate
سرعة التعلم
Intermediate
استخدام الحاسب الالي (برامج مايكروسفت اوفيس)
Expert
استخدام الحاسب الالي (برامج مايكروسفت اوفيس)
Expert
الذكاء الاجتماعي
Expert
الذكاء الاجتماعي
Expert
حسن التصرف
Intermediate
حسن التصرف
Intermediate
التسويق
Intermediate
التسويق
Intermediate
التعليم الذاتي
Expert
التعليم الذاتي
Expert
العمل تحت الضغط
Expert
العمل تحت الضغط
Expert
التواصل الجيد مع الاخرين
Expert
التواصل الجيد مع الاخرين
Expert
APPLIED MARKETING
Intermediate
APPLIED MARKETING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Intermediate