Technical Support Team Leader
Silat Solutions LLc
Total years of experience :15 years, 2 Months
Install, support and maintain network and system tools.
Developed and controlled the implementation of the IT policies, procedures and controls.
Implemented and reviewed IT audit policies and procedures.
Developed and maintained accurate network documentation, including an internal knowledge base of support issues.
Received problem notification from the other departments regarding the IT system to carry out the needed actions.
Oversee the operation of computer hardware systems.
Anticipated problems and take preventive actions, and directs subordinates when solving problems that occur during business activities.
Installation and configuration of computer systems.
Troubleshooting of systems and network problems and the diagnosing and solving of hardware/software faults.
Find solutions to problems, whether if it is a simple problem or a major fault on the operating system.
Information Security Audits and Network Audits.
Vulnerability Assessment for Whole Infrastructure.
Information Security Management System Implementation to manage information security
Servers Installation, Configuration and Implementation.
Desktops and Networks Troubleshooting
Reviews project requirements with customer and higher-level management. Responsible for all technical details of a project from design through
delivery. Develops unique methodology as required and trains others in its use. Performs research, collection and collation of technical studies.
Performs assessments and projections as part of analysis process. Develops technical reports and briefings, project deliverables, monthly status
reports and other finished products. Interfaces with external entities to collect data. Uses and/or develops computer tools to facilitate analysis
tasks. Prepares monthly status reports. May be assigned to customer site and participates in meetings as the representative of the company.
Sometimes prepare and present technical briefings to customer and upper management
Leading the technical team in administrating and securing over 60 local servers and workstations running Microsoft windows.
Thomson Prometric exams Administrator.
ICDL UNESCO exams Administrator.
Technical sales consultant for Microsoft-products.