Abdallah Zakzouk, Organizational Excellence Manager

Abdallah Zakzouk

Organizational Excellence Manager

b_labs

Location
United Arab Emirates
Education
Master's degree, Business Administration and Management
Experience
8 years, 3 Months

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Work Experience

Total years of experience :8 years, 3 Months

Organizational Excellence Manager at b_labs
  • Egypt - Cairo
  • My current job since May 2023

•Led comprehensive strategic process improvement initiatives encompassing process simplification, re-engineering, digitization, and automation. Utilized methodologies such as Lean Six Sigma, Design Thinking, and Value Stream Analysis.
•Drove a 20% reduction in order processing time, significantly enhancing overall operational efficiency.
•Implemented a robust quality assurance framework, resulting in a remarkable 30% reduction in software defects. Ensured the delivery of a more reliable and high-performing product for B.TECH.
•Identified and executed cost-saving measures through process streamlining and automation, leading to a 15% reduction in software development and maintenance costs.
•Successfully introduced Agile methodologies and project management techniques, achieving an exceptional 90% on-time delivery rate for software solutions. Met and exceeded deadlines set by B.TECH.

Senior Quality and Continuous Improvement Engineer at RATP Dev
  • Egypt - Cairo
  • November 2018 to May 2023

•Established and maintained the QHSE management system for RDMC with 2000+ employees, aligning with ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015 standards. Ensured strict compliance with company policies and QHSE standards.
•Led cross-functional teams in the successful implementation of lean manufacturing principles. Achieved a notable 25% reduction in service cycle time and a 15% increase in overall productivity.
•Identified and eliminated process bottlenecks through data analysis and process mapping, resulting in a substantial 40% improvement in service throughput. Conducted internal audits and process reviews, leading to a 10% reduction in waste.
•Mentored and trained team members on continuous improvement methodologies, fostering improved employee engagement. Contributed to a remarkable 20% increase in employee-driven process improvement initiatives.

Total Quality Management Engineer at Petrochemical Logistic Services
  • Egypt - Alexandria
  • March 2017 to November 2018

•Implemented a comprehensive Total Quality Management (TQM) system, resulting in a notable 20% reduction in defects and a 15% increase in customer satisfaction ratings.
•Re-evaluated operational procedures and guidelines, aligning them with top leadership’s directives, industry standards, and regulations. Achieved a significant, up to 50% reduction in customer complaints.
•Utilized advanced tools and technology to automate QA processes, enhancing consistency and efficiency. Successfully reduced time consumption by an impressive 30%.
•Conducted root cause analysis and implemented corrective actions, leading to a substantial 40% reduction in product non-conformities and an impactful 50% decrease in customer complaints.
•Developed and delivered training programmes based on TQM principles and practices. Resulted in a remarkable 25% increase in employee engagement and a substantial 20% improvement in adherence to quality standards.

QHSE Engineer at Huawei
  • Egypt - Cairo
  • March 2016 to March 2017

•Conducted inspections of contractors’ activities, aligning with the company’s quality, safety, and environmental procedures. Supported 26, 000 personnel through regular audits, training, and reports, ensuring a secure workplace.
•Developed and delivered safety training to 100 new employees, elucidating company activities, hazards, and policies in accordance with OSHA and ANSI standards. Achieved an outstanding 70% reduction in injury rates within a year.
•Ensured compliance with OSHA regulations by completing and documenting daily inspections. Achieved 100% compliance with the OSHA Code of Federal Regulations, resulting in a remarkable 50% reduction in recordable incidents and a significant 35% reduction in total recordable incident rates.
•Reviewed and provided oversight of working-at-height plans for up to 400 workers at the construction site. Achieved zero injuries and fatalities due to falling, emphasizing a strong commitment to safety and risk mitigation.

Education

Master's degree, Business Administration and Management
  • at The American University In Cairo
  • June 2021

•Business Administration: Human Resources management | Organizational Behavior | Interpersonal skills •Business Management: Project Management | Strategic Management | Business Finance | Principles of Marketing | Decision-making and Problem-solving | Leadership Skills •Cumulative GPA: 3.9/4

Bachelor's degree, petroleum Geology
  • at Science
  • July 2017

•Cumulative GPA: 3.75/4 •Actively contributing to the American Association of Petroleum Geologists (AAPG) Scientific Committee, showcasing my commitment to professional development and involvement in the petroleum geology field

Specialties & Skills

ISO Auditor
Business Process Management BPM
Business Process
ISO 9001 2015 Documentation
Quality Management
Project management
Leadership
Problem Solving
Risk Management
Quality Management Systems (QMS)
Process Modeling
Data Analytics
Process Improvement
Lean and Six Sigma
Analytical Thinking
Problem-Solving
Regulatory Compliance

Languages

English
Expert
Arabic
Native Speaker
French
Intermediate

Memberships

IRCA
  • Lead Auditor
  • January 2022

Training and Certifications

Stay Lean with Kanban (Training)
Training Institute:
Project Management Institute-PMI®
Duration:
5 hours
Change Management in Lean Six Sigma Projects (Training)
Training Institute:
Project Management Institute-PMI®
Duration:
3 hours
Quality Management for Operational Excellence (Training)
Training Institute:
Project Management Institute-PMI®
Duration:
5 hours
Business Process Modelling (Training)
Training Institute:
STARWEAVER
Duration:
8 hours
Data Analysis Professional using Python (Certificate)
Date Attended:
November 2021
Certified ISO 14001:2015 Lead Auditor - Environmental Certification (Certificate)
Date Attended:
May 2022
Certified ISO 45001:2018 Lead Auditor – OH&S Certification (Certificate)
Date Attended:
May 2022
Certified ISO 9001:2015 Lead Auditor - QMS Certification (Certificate)
Date Attended:
October 2022
Certified Six Sigma Green Belt (Certificate)
Date Attended:
February 2023
Certified Lean Six Sigma: Black Belt (Certificate)
Date Attended:
November 2023

Hobbies

  • Social Media Management
  • Presentation Design
  • Graghic Design