RESERVATION AGENT/QUALITY CONTROL ANALYST
Holiday Factory
Total years of experience :10 years, 0 Months
Arranges tour packages on all destinations around the world.
Handles airline ticketing, hotel reservations and transfer arrangements.
Communicates with airline staff, hotel reservation team and transfers suppliers.
Manages quality check for all bookings in all destinations.
CLIENT SPECIFIC TRAINING
- Facilitates training and developing modules for New Hires, Agent Upskill, US-based Clients
and LMS courses.
Implemented the ff lines of businesses in the Air Fulfillment Team
1. Airline Schedule Change for US POS (Point of Sale)
2. Airline Ticketing for US POS
3. Airline Debit Memo for US POS
4. Airline Ticketing for EMEA POS
5. Airline Schedule Change, Airline Ticketing for APAC POS
- Expert training and application knowledge in US (ARC), EMEA and APAC (BSP) for the ff
functions:
Reservations Initial
Ticketing Schedule
Changes Reissues
Refunds
Queue Management/GDS Reports
Airline Debit Memo
GDS Automated Exchange
1. Sabre Automated Exchange
2. Amadeus Ticket Changer
3. Worldspan Rapid Reprice
- Facilitated Tier II Training for the Customer Service Department of the Travel and
Hospitality Vertical
SITE DEVELOPMENT AND ONLINE LEARNING
- Developed Microsoft Presentation Internal Operations Team portal for the ff lines of
business:
1. Air Fulfillment
2. Tier II Customer Service
- Designed CST modules and robo-demos for Customer Service via MS Powerpoint
Receives outbound booking, exchange or cancellation customer service calls for flights.
Handles and resolves outbound calls for Airline Schedule Change Team.
Performs issuance of airline tickets on all airlines around the world using GDS.
Handling initial bookings, exchanges and refunds using Sabre, Amadeus and Worldspan Travelport GDS.
Healthcare Industry