Follow Up Clerk
New Medical Center
Total years of experience :9 years, 1 Months
• Develop and refine medical request from doctors to provide effective and efficient primary care to such medical procedure.
• Communicate effectively with member card holders and other healthcare providers.
• Help and assist doctors and nurses in diagnostic decision making to set and formulate pre-authorization requests for medical procedure such as X-ray, USG, IVP, MRI and CT scan.
• Deals with multi problem patients recognizing issues and demonstrate listening skills with probing and clarification towards healthcare needs.
• Assessing claims in line with policy coverage and medical necessity.
• Works independently with less supervision.
• Maintain accuracy and security of confidential patient health records.
• Manage paperwork’s such as patient history form, admission and discharge documents.
• Document patient care services by copying nurses and physicians notes to patient and department records.
• Maintain unit operation by following policies and procedure; reporting needed changes.
• Helps patient by responding to intercom requests obtaining needed services from nurses, physicians and other hospital personnel.
• Maintain continuity among work team by documenting and communicating actions, irregularities and continuing needs.
• Contributes team effort by accomplishing related results as needed.
• Support patient care and maintains safe working environment by complying with procedures, rules and regulation, adhering to infection - control policies and protocols.
• Compile copy and sort patient’s file records and other clinic transactions.
• Answer phone callers courteously in a professional manner with accuracy and identify the nature of its organization and rely information to respective department.
• Receive guest patients and determine the nature of healthcare needs.
• Scheduling appointments
• Responsible for encoding radiology reports.
• Accurately assess online eligibility within the guidelines of healthcard for specific medical test.
I had internship in one of our local banks where I established my knowledge of archiving and filling documents.