Salman Shakeel

Configuration, management and troubleshooting of network devices cisco routers, switches and firewalls like Palo Alto, Cisco ASA, and Fortinet firewalls.
• Endpoint security products like Windows defender ATP
• Performing health checks, day-to-day operations, support, and maintenance of the network.
• Managing clients in terms of call handling, case handling, emails, and end to end follow-up on the cases
• Implement changes on network devices as per change management/tickets
• Responsible for remotely managing network of our client through 24x7 support
• Managing clients in terms of call handling, case handling, emails, and end to end follow-up on the cases, proper shift handovers with updates.
• Checking logs of firewalls policies, URL filtering policies as per periodic maintenance
• Troubleshoot all networking problems to ensure minimum downtime and maximum availability of network.

Key Result Areas:
• Installation, configuration and management of network firewalls Palo Alto and Cisco ASA.
• Knowledge of VPN technologies like IPSEC VPN and SSL VPN.
• Performs network and security hardware and software maintenance.
• Engaging and coordinating with stakeholder clients.
• Development and maintenance of network documentation.
• Analysing traffic behaviours to great extent and find out the issues and resolve it.
• Promptly report to management about the network performance report, status of the network.
• Network security and maximizing usage of network equipment such as a router, switch and, firewall.
• Perform tasks and duties under direct supervision, using well-defined policies procedures.
• Planning, delivery, and maintenance of the system as per schedule.
• Work outside of normal business hours if required for scheduled maintenance, outage response.
• Participate in projects that involve existing network infrastructure and established on call rotation.
• Participate in the maintenance of data center infrastructure consisting of firewall, routers, switches & servers

Key Result Areas:
• Monitoring and reporting of Cisco ASA and Palo Alto firewall.
• Checking logs of firewall policies, URL filtering for periodic maintenance.
• Configuration and monitoring of site to site and SSL VPN.
• Troubleshooting and handling issues related to the WAN and LAN.
• Managing clients by handling calls, emails follow-ups on the cases, proper shift handover with updates.
• Network connectivity troubleshooting, ping, traceroute, telnet, maintaining LAN and WAN.
• Configuration & troubleshooting of routing protocols like OSPF, EIGRP, Static Routing and BGP.
• Configuration & troubleshooting of switching protocols like VLAN, STP, VTP, HSRP, and DHCP.
• Security Skill: Enable password, Port Security, ACL, Enable Telnet, Allowing MAC address, MAC address
Binding, checking logs, VLAN creation & assigning port to the VLAN, etc.
• Back-up and restore of all critical resources including router, switches IOS using the KIWI Cat tool.
• Troubleshoot branches links and regional offices.
• Alarm and Fault monitoring using NMS, PRTG, and Host monitor, etc.
• Daily storing the Backups of Datacentre and DR Center devices like Router and L2 and L3 Switches.
• Updating the Remedy tickets and updating the SSD with concern reason within the defined SLA

Key Result Areas:
• Managing the connectivity of NPR (National Population Register) data center under the regional census
offices Delhi.
• Created a demographic and biometric database of residents.
• Implementation, configuration, and management of biometric devices inside the NPR center.
• Checking and providing daily backup of resident data to UIDAI.
• Maintaining the NPR database and provide the same to the census office