Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Sami Gheddah, Senior Supervisor- Online Sales & CRM

Sami Gheddah

Senior Supervisor- Online Sales & CRM·Al Mulla Automotive

Kuwait

Bachelor's degree, Business administration

Work experience

Total years of experience: 26 years, 6 months

Senior Supervisor- Online Sales & CRM

January 2025 - March 2026

Al Mulla Automotive

Al Farawaniyah, Kuwait

January 2025 - March 2026

• Task Management: Assign and oversee daily tasks for staff to ensure smooth workflow
and optimal productivity.
• System Handling: Operate and manage Keyloop and Tableau systems for data
analysis, reporting, and operational efficiency.
• Ticket Monitoring: Track and follow up on Sales and Operations system tickets to
ensure a timely resolution.
• Problem Solving: Identify and resolve operational and system-related issues efficiently.
• KPI Development: Design and implement Key Performance Indicators (KPIs) for call
center team performance evaluation.
• Reporting: Prepare and submit regular reports to senior management with insights and
recommendations.
• Lead Management: Follow up with staff on open leads to maximizing conversion rates.
• Call Quality Assurance: Monitor and evaluate recorded calls to maintain service quality
standards.
• Script Development: Create and update call scripts to standardize communication and
improve customer engagement.
• Lead Segmentation: Categorize and assess lead quality to optimize sales efforts.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

customer relations manager

May 2024 - January 2025

aldousari group for aluminium factory

Al Kuwait, Kuwait

May 2024 - January 2025

Company industry:
Construction & Building
Job role:
Customer Service and Call Center

"CRM Manager

May 2024 - December 2024

Al Dousari Group Aluminum Factory:

Al Farawaniyah, Kuwait

May 2024 - December 2024

• Task Management: Assign and oversee daily tasks to ensure efficient team
operations.
• CRM System Handling: Operate and manage HubSpot and Bitrix24 platforms for
streamlined customer relationship management and internal workflow.
• Ticket Monitoring: Track and manage Sales and Operations system tickets to
ensure timely resolution.
• Customer Relationship Management: Maintain and strengthen relationships with
clients to enhance satisfaction and retention.
• Problem Solving: Address and resolve day-to-day operational and customer
related issues effectively.
• KPI Development: Create and implement Key Performance Indicators (KPIs) to
evaluate and improve call center performance.
• Reporting: Compile and deliver detailed reports and insights to higher management
for informed decision-making.
• Maintenance Coordination: Allocate and follow up on maintenance requests to
ensure prompt handling by the team.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

"Operation & CRM Manager"

November 2022 - May 2024

United Motorgy Company:

Al Kuwait, Kuwait

November 2022 - May 2024

• Manage and orchestrate daily tasks & activities for 15 staff.
• Follow up day-to-day reports and cars photos.
• Handel lead system with call center.
• Follow up with the sales team daily.
• Solving customers problems.
• Handling the CRM system & call center.
• Plan and develop the company procedure.
• Put new strategy for the company.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Operations And Sales Manager

November 2022 - April 2024

united motorgy company

Al Kuwait, Kuwait

November 2022 - April 2024

Company industry:
Automotive Dealership & Distributor
Job role:
Management

"Supervisor – Quality Assurance & Control."

July 2015 - September 2022

Boubyan Islamic Bank:

Janub as Surrah, Kuwait

July 2015 - September 2022

• Manage and orchestrate daily tasks & activities for 5 staff in my department
• Follow up with staff for recorded calls with customers.
• Follow up with courier to deliver bank cards to customers.
• Communicative effectively with all sales staff to provide me with full results.
• Double check the card creation process.
• Solving customer problems and complains.
• Handel Lead Management system.
• Check to ensure that appropriate changes were made to resolve customers
problem and staff problems.
• Contact Quality department in Call Center to solve customer problems and
cases.
Company industry:
Banking

Operations Team Leader

June 2011 - September 2022

Boubyan Bank

Hawali, Kuwait

I found this job using Bayt.com

June 2011 - September 2022

Controlling and handling lead management system. Follow up and apply for back cards and deliver to customer. Etc .....
Company industry:
Banking
Job role:
Banking

Direct Sale Engine"

January 2014 - June 2015

Boubyan Islamic Bank:

Janub as Surrah, Kuwait

January 2014 - June 2015

• Proven relationship with the key person in the companies and ministries
• Communicative effectively with all sales staff to provide me with full results.
• Handel Lead Management system.
• Check to ensure that appropriate changes were made to resolve customers
problem and staff problems.
• Contact Quality department in Call Center to solve customer problems and
cases.
• Monthly distribution plan to sales staff.
• Follow up with all the stuff to be on time in their fixed location.
• Do some training on LMS to educate staff how to update their leads.
• Events staff distribution and pick up all results.
• Reporting to the Sales Manager direct.
• Dealing with more than 40 sales staff in daily basis.
Company industry:
Banking
Job role:
Engineering

public relationship & Customer Service SR officer"

January 2011 - January 2013

Boubyan Islamic Bank Kuwait:

Janub as Surrah, Kuwait

January 2011 - January 2013

• Proven relationship/ connections with Bank Customers;
• Communicative effectively with customers by telephone or in person to
provide information about products and Bank services,
• Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers
problem
• Contact customers to respond to inquiries
• Resolve customers service or billing complaints by performing activities
• Follow up with all the stuff to focus on bank products.
• Give stuff some sales skill training.
• Receive all the feedback from customers and also stuff to see how we can
reach their needs.
Company industry:
Islamic Banking

customer service officer, public relationship & custom coordinator"

January 2009 - December 2010

KGL International for Ports:-Duration:

Al Ahmadi, Kuwait

January 2009 - December 2010

• Proven relationship/ connections with related local authorities;
• Communicative effectively with customers by telephone or in person to
provide information about products and services, to take or enter orders,
cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers
problem
• Contact customers to respond to inquiries or to notify them of claim
investigation results and any planned adjustments.
• Resolve customers service or billing complaints by performing activities such
as exchanging merchandise, refunding money, and adjusting bills
• Obtain and examine all relevant information to assess validity of complaints
and to determine possible causes, such as extreme weather conditions that
could increase utility bills.
Company industry:
Marine Transport Services

"Sales Executive & customer service officer"

January 2008 - December 2010

KGL International for Ports:

Al Ahmadi, Kuwait

January 2008 - December 2010

Roles and Responsibilities: Establishing excellent first class relationship
with the customers
Identify new markets for companys products and services. Responsible
for the Marketing Dept, leading a Team for selling companys products
and services.
Regular updates to the top level management about the market trends,
Competitors activities and branch performances.
Expanding companys client base and cargo volume.
Responsible to Direct and coordinate activities of employees engaged in
operations and ensures profitability by performing the following duties
personally or through subordinate supervisors.
To achieve the sales target, routine follow up
Cater to the needs, doubts queries or problems that one might encounter
while handling any of the products supplied by us.
Feedbacks, problem solving and total solution provision to the customers
Maintaining a favorable working relationship with all team to promote a
cooperative working environment.
Correspondence with the Customers
Telephone manners or conversations, debates, group discussions
Handling entire administrative task,
Preparing of weekly sales reports/ plan on Excel
Company industry:
Maritime & Marine Engineering
Job role:
Sales

"Senior Sales and Marketing"

June 2006 - December 2008

Al Sahoud Trading Co.:

As Salimiyah, Kuwait

June 2006 - December 2008

Reviews the accounts to ensure accuracy and propose action.
Follow up to be taken to ensure a clear balance
Check monthly, weekly and daily invoices process in the system
Prepare and process all journal vouchers to accommodate daily operation.
Controls all balance sheet accounts by preparation of monthly financial
statements.
Follow up all bank matters, including month end bank reconciliation
Assist in Preparation of month-end back-office computer closing.
Responsible for month-end back-office computer closing
Checks all transactions before posting into system
Check payment requests, employee advances and petty cash prior to
payment
Company industry:
Retail & Wholesale
Job role:
Sales

"Loan officer &customer service"

September 1999 - May 2006

Commercial Bank of Kuwait.:

Jabriya, Kuwait

September 1999 - May 2006

Establishing relationship with the customers and to provide customer support.
Responsible for processing consumer & personal loans
Flow up on loans to avoid delays
Providing information on Opening & closing accounts and converting
customers to open account with CBK
Responsible for handling telex transfer, drafts & travel cheque
To handle Master/ Visa card.
Daily cash at the cash counter
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Sree narayana guru

March 2023

March 2023

Bachelor's degree, Business administration

India

GPA (point): 4 out of 5

GPA (point): 4 out of 5

View attachment

Sree Narayana Guru University.

March 2023

March 2023

Bachelor's degree, Business Administration And Commerce

India

Sree Narayana Guru University.

March 2023

March 2023

Bachelor's degree, Administration And Business Administration

India

Commercial bank of Kuwait Training unit

February 2006

February 2006

High school or equivalent, Banking

Kuwait

Al Hikma Secondary School

January 1992

January 1992

High school or equivalent, high school

Kuwait

Al Hikma Secondary School

January 1992

January 1992

High school or equivalent, high school

Kuwait

Skills

Leadership
Expert
Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Credit Cards
Expert
Credit Cards
Expert
Bank Operations
Expert
Bank Operations
Expert
Quality Assurance
Expert
Quality Assurance
Expert
supervising
Expert
supervising
Expert
site supervision
Intermediate
site supervision
Intermediate
sales coordination
Expert
sales coordination
Expert
operation
Expert
operation
Expert
problem solving
Expert
problem solving
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
supervisory experience
Intermediate
supervisory experience
Intermediate
supervisory skills
Intermediate
supervisory skills
Intermediate
leading people
Intermediate
leading people
Intermediate
people management
Expert
people management
Expert
operations management
Intermediate
operations management
Intermediate
outbound
Expert
outbound
Expert
team work , good communication, relationship
Expert
team work , good communication, relationship
Expert
negotiation
Expert
negotiation
Expert
Administration
Intermediate
Administration
Intermediate
Sales
Intermediate
Sales
Intermediate
Customer Service
Expert
Customer Service
Expert
Management
Intermediate
Management
Intermediate
Maintenance
Intermediate
Maintenance
Intermediate
Maintenance Management
Intermediate
Maintenance Management
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS STUDIES
Intermediate
BUSINESS STUDIES
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
Call Center
Expert
Call Center
Expert

Languages

Arabic
Expert
English
Intermediate

Memberships

boubyan bank

team leader operations

January 2011

united motorgy company

call center manager

November 2022

aldousari group

call center manager

May 2024

Training and Certifications

Certifications
Selling skills for customer service representation
First Aid training session
Introduction to banking
Advanced Customer Service
1999Arabic keyboard
1999PowerPoint
1999Word98
following computer courses
business administration & accounting diploma
Public Relationship Management & Marketing
Selling skills for customer service representation
First Aid training session
Introduction to banking
Advanced Customer Service
1999Arabic keyboard
1999PowerPoint
1999Excel98
1999Word98
following computer courses
business administration & accounting diploma
Public Relationship Management & Marketing
business adminstration
Mar 2023

Hobbies

  • singing.
  • interacting with people,
  • surfing on internet,
  • Listening Music,
  • singing.
  • interacting with people,
  • surfing on internet,
  • Listening Music,
  • Playing Musical Instruments
    playing oud and singing weddings a d privet parties in kuwait