Retail Operations Manager
Bhatia Brothers
Total years of experience :20 years, 10 Months
• Entails directing the daily operations of retail chain in order to maximize profit and minimize costs.
• In performing their duties, ensure proper staffing at all stores under their management.
• Provide training to employees to enhance their job performance and retention.
• Conduct inventory analysis to determine optimal stock levels according to per level
• Visit retail locations to evaluate sales performance and customer satisfaction level
• Ensure oversee the merchandising of products across retail outlets and follow planograms.
• Contact store managers and other retail staff to communicate relevant information
• Mentor and motivate sales staff to put in their best in order to achieve financial goals
• Develop and implement budget and plans for retail operations
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Setting sales targets
• Maximizing sales and profitability
• Providing your team with a stimulating and supportive environment
• Maintaining and increasing standards of customer service
• Driving team performance
• Controlling the training and development of your staff.
• Reaching the targets and goals set for your area
• Establishing, maintaining and expanding your customer base
• Servicing the needs of your existing customers
• Increasing business opportunities through various routes to market
• Setting sales targets for individual reps and your team as a whole
• Recruiting and training sales staff
• Allocating areas to sales representatives
• Developing sales strategies and setting targets
• Monitoring your team's performance and motivating them to reach targets
• Compiling and analysing sales figures
• Reporting to senior managers
• Keeping up to date with products and competitors
• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Responsible for the performance and development of the Account Executives.
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
• Assists in the development and implementation of marketing plans as needed.
• Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
• Provides timely feedback to senior management regarding performance.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.
• Assists Account Executives in preparation of proposals and presentations.
• Controls expenses to meet budget guidelines.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.
Oversee store operations. Develop and implement plans to maximize sales and meet or exceed goal
and objectives.
Sets SMART action plans and delegates clearly to store team, ensuring roles and responsibilities are
clear.
Enhance the customer experience by leading team of associates in providing strong levels of customer service.
Review job applications, interview applicants, and recommend hiring, training and development.
Developing power point presentation and presented it before Operations Manager and Area manager regarding customers, staff developments and Business.
Commerce, Economic, Bus Management, English and Accontancy