Retail Manager
1004 gourmet
Total years of experience :13 years, 10 Months
- Prepared for the Grand open of Park hotel Yeongdeungpo Seoul
- Set up the Hardware and Software system for each shift
- Managed the scheduling for man power
- Reducing operating costs and contributing to work-time efficiency)
- More than 100 guest in 45 rooms are served as 5 star hotel's guest
- Frequent guest highly increase & 10% in sales increase
- Regularly updated good customer compliments as review
- 24/7 Instant Service Center with cooperating with front and bell desk departments.
- Contribution of various telephone service such as hotel reservation, information, room service order, and complain of foreigner and native.
- Handled the duty as a senior at boarding gate over 5 flights ( ~ 1000 PAX ) per day; administrated
travel document verification, managed priority boarding of passengers to ensure smooth traffic flow on all embarked flights and coordinated flight releases proficiently with central flight control.
- Managing all of the items on Mini Bar in whole floors
Handling everything in signature restaurant such as organizing casual staff, serving the meal with table service, and preparing for opening as well as closing the outlet
- Organizing large amounts of data to record all of the information during the operation
- In charge of educating on the knowledge of Hotel service for new recruits
- Administering the staffs of Dep. Room Service in absence of Manager
Certificate in Public Speaking & Readership