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Tariq Quttaineh, Corporate Travel Agent

Tariq Quttaineh

Corporate Travel Agent·Barakat Travel Company

Kuwait

Bachelor's degree, Computer Science and Computer Networks

Work experience

Total years of experience: 16 years, 6 months

Corporate Travel Agent

June 2012 - Present

Barakat Travel Company

Al Kuwait, Kuwait

June 2012 - Present

1. Using Travel GDS Amadeus for ticketing.
2. Met with customers to discuss foreign and domestic travel and tour packages.
3. Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
4. Provided travel brochures and destination literature with points of interest relevant to customer needs.
5. Responsible for collecting and recording deposits and final payments.
6. Attend to client’s queries made both on the phone and via the Internet.
7. Provided customer support for clients.
8. Explained the itinerary and schedule of the tour.
9. Provided information about each tourist attraction including its cultural and historical essence.
Company industry:
Airlines
Job role:
Hospitality and Tourism

Customer service / Call Center Agent

December 2009 - June 2012

Jazeera Airways

Al Farawaniyah, Kuwait

December 2009 - June 2012

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Al-Balqa' Applied University

June 2007

June 2007

Bachelor's degree, Computer Science and Computer Networks

Jordan

I graduate from AlBalqaa Applied University - Jordan with a major of information Technology - Computer Science.

Al-Balqa' Applied University

June 2007

June 2007

Bachelor's degree, Computer Science

Jordan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

Business Travel
Expert
Business Travel
Expert
Travel Services
Expert
Travel Services
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Aviation
Expert
Aviation
Expert
Amadeus
Expert
Amadeus
Expert
Active Listening
Expert
Active Listening
Expert
Persuasion - Persuading others to change their minds or behavior
Expert
Persuasion - Persuading others to change their minds or behavior
Expert
Complex Problem Solving
Expert
Complex Problem Solving
Expert
Service Orientation - Actively looking for ways to serve Customers
Expert
Service Orientation - Actively looking for ways to serve Customers
Expert
Negotiation - Bringing others together and trying to reconcile differences
Expert
Negotiation - Bringing others together and trying to reconcile differences
Expert
Instructing - Teaching others how to do something.
Expert
Instructing - Teaching others how to do something.
Expert

Languages

English

Expert

Arabic

Native Speaker