Tatenda Chikumbu

Successfully supported 6 subject matter experts in conducting a performance assessment for the largest Scientific Industrial Research and Development Centre (SIRDC) in Zimbabwe. Performed project planning and scheduling tasks. Conducted surveys for determining client satisfaction to enhance service delivery. Managed and documented electronic information for desk reviews. Competently organised, tracked and monitored the progress of projects. Regularly selected by top management to prepare presentations for selected clients and facilitated stakeholder workshops.
Key Accomplishments:
 Actively contributed to the team lead on all aspects of the project life cycle hence completing project tasks ahead of schedule
 Reduced project admin costs such as accommodation and travel by 20% through competitive sourcing of project services
 Improved project workflow by introducing the use of collaboration tools that promote process automation. This reduced deliverable delays by 33%

Provided project support to transform the effectiveness of the 3000 user SAP IFMIS and improve transparency and accountability in the management of financial resources. Conducted follow ups on end user system utilisation to 6-line ministries of the government. Produced reports on project progress and status issues to the team lead weekly. Provided end users with solutions on clearing open times in the system. Selected to join the OCM team in the creation of an E-Government awareness campaign to increase the usage of online government services.
Key Accomplishments:
 Processed multiple requests a day for technical assistance on a range of SAP FI issues related to clearing open items
 Became a junior editor for the quarterly Public Finance Management System newsletters targeted towards 3000 SAP system end users

Managed day-to-day project operations of meeting logistics and communication. Acknowledged as a key team member in project proposal and project planning. Interfaced with teams and stakeholders to elicit document business requirements, undertaking analysis and contributed to design operative programs. Created expression of interests and tender documentation and delivering within deadlines. Ensured the smooth running of project operations by developing project plans, via MS Project and other automated project management tools. Performed project administration tasks to help move projects towards completion, including invoicing, monitoring state of agreements and contracts, organising training, conferences and meetings. Managed logistics of onsite/office visits. Created company website, social media strategies and wrote blog posts on selected topics to increase online customer engagement. Managed client and stakeholder expectations and report and escalates issues where needed.
Key Accomplishments:
 Increased proposal shortlisting by 25% and secured contracts up to $180, 000
 Conducted resource management and project cost calculation that had the projects delivered in less time than forecasted on
 Created and launched a social media plan and blog articles https://www.diztech.org/blog resulting in a 90% increase in online engagement

Worked closely with senior QA consultant in reviewing FI blueprint and configuration manual for the client for the following modules: FI GL (Classic), Accounts receivable, Accounts Payable, Asset Accounting. Held responsibility for a wide range of administrative, project proposal support tasks for the Quality Assurance Director. Tracked deliverables progress of tasks required for submission to clients. Maintained document tracking tools while ensuring accurate record keeping.
Key Accomplishments:
 Supported all phases of QA project on time from project start-up to close out focussing on operational tasks
 Increased stakeholder interest in system usage by facilitating workshops and creating and end user awareness campaign

Worked closely with senior QA consultant in reviewing FI blueprint and configuration manual for the client for the following modules: FI GL (Classic), Accounts receivable, Accounts Payable, Asset Accounting. Held responsibility for a wide range of administrative, project proposal support tasks for the Quality Assurance Director. Tracked deliverables progress of tasks required for submission to clients. Maintained document tracking tools while ensuring accurate record keeping.
Key Accomplishments:
 Supported all phases of QA project on time from project start-up to close out focussing on operational tasks
 Increased stakeholder interest in system usage by facilitating workshops and creating and end user awareness campaign

Worked closely with Training instructors in creating training materials for SAP FI, CO, MM and SD modules. Provided training support to 50 participants. Ensured that training supplies were ready prior to the training sessions. Facilitated games and activities done during training sessions. Proactively identified and resolved administrative and technical issues and escalated issues promptly to superiors. Effectively responded to trainees’ questions and concerns regarding system queries and navigation.

Key Accomplishments:
 Designed 5+ Training outlines
 Achieved an average daily participant attendance of 95% throughout the training course
 Led a class on SAP overview and SAP FI fundamentals to 20 Auditors

Maintained professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards Ensured that proper health and safety procedures were in place to protect employees, customers and company equipment. Assisted in enforcing sanitary practices of food handling, general cleanliness, and maintenance of kitchen and dining areas.
Key Accomplishments:
 Selected as the top attendant to Serve Top VIP Guests
 Achieved efficient and courteous customer service to hotel guests by taking telephone calls and delivering orders
 Maintained the hotel’s high-quality standards by auditing the usage of room service items

Maintained professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards Ensured that proper health and safety procedures were in place to protect employees, customers and company equipment. Assisted in enforcing sanitary practices of food handling, general cleanliness, and maintenance of kitchen and dining areas.
Key Accomplishments:
 Selected as the top attendant to Serve Top VIP Guests
 Achieved efficient and courteous customer service to hotel guests by taking telephone calls and delivering orders
 Maintained the hotel’s high-quality standards by auditing the usage of room service items

Worked within a team to develop and implement ways to improve the efficiency, effectiveness and quality of services in the conference rooms and restaurant. Ensured a safe working and customer environment to reduce the risk of injury and accidents. Liaised with maintenance team to conduct maintenance and repairs of property equipment and updated reports regarding usage of the restaurant facilities and propose future actions. Ensured consistent quality of food preparation and service.
Key Accomplishments:
 Became department trainer responsible for on the job training of new employees
 Attained responsible service of alcohol certificate
 Upsold services to hotel guests which contributed to a 5% increase in sales for the banquets department