Tatia Gulua

· Recognized by management for providing exceptional customer service.
· Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
· Provided excellent service and attention to customers when face-to-face or through phone conversations.
· Improved customer satisfaction by finding creative solutions to problems.
· Provide airport pick up drop offs, meet and great tourists at the airport and their transfer to the hotels, handle with large amount of guests, make all process very smooth to make guests stay comfortable and safe, representing company’s tour packages and make smooth sales process

Managed guest financial transactions and collected payments via cash, check and payment card.
· Created tour programs with focus on providing positive guest experiences.
· Developed guest relationships to achieve high level of satisfaction.
· Developed long-term relationships with local partners, including restaurants, cafes, museums and concert halls so travelers could further explore city individually.

Promoted student learning by providing individualized and small group support to reinforce classroom topics.
· Prepared lesson materials and visual aids to reinforce lesson concepts.
· Marked homework assignments, tests and special projects.
· Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
· Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.