LOGISTIC EXECUTIVE
The Luxury Closet
Total years of experience :3 years, 3 Months
Order delivery, reshipping and order cancellation
Planning of the supply chain/logistics operations.
Analyzing the collection and delivery data with the super visor to meet the targets.
Handling shipping and delivery related concerns of clients (buyers and sellers)
Following up on shipments via calls and emails to ensure timely delivery and
collections.
Being in touch with other channels i.e. customer support, courier partners and
pricing team to ensure the smooth flow of the process.
Forwarding re-quote requests to the pricing team on seller's behalf.
Pick-up creations (both through automated system and manual creation) with DHL
and FedEx along with the commercial invoices.
Follow-ups on collections & deliveries and on the cases for pending duty payment &
pending documentation to ensure faster delivery of the orders.
Resolving customers’ complaints on different social media platforms i.e. Google
reviews, Booking.com reviews and company’s reviews page.
Interacting with franchise partners and ground staff to provide timely resolution to
the customers.
Preparing daily reports about the executed work and closed, pending and open
cases.
Providing support to the fellow team members and training new joiners about the
process.
Escalations handling through Zendesk and Fresh desk.
Resolving multiple customers’ queries at a time over chats, calls and emails from
UAE, Lebanon and India while connecting with other channels over calls i.e.
delivery and restaurant partners.
Handling concerns of the partner restaurants and updating catalogs & menus for
the restaurants in UAE, Lebanon and India.
Handling CEO level escalations and dealing with highly irate and frustrated
customers with patience and literally winning their hearts over calls, live chats and
emails.
Being in touch with other channels i.e. restaurant partners and delivery partners to
ensure timely and smooth delivery of the orders.
Responding to customers’ reviews about the company on different social media
platforms.
Proactively rendering support to other members of the customer delight team.
Research and compilation of answers for informational requests from customers.
: