Francess Dianne Jaucian-Caniete

Sales Executive at Linky international

• Qatar
• February 2020 to February 2020

Online ESL Teacher at Acadsoc

• Philippines
• March 2018 to November 2019

• Online Teacher for Chinese Students at all levels.
• Prepare a lesson plan for each student.
• Prepare Chinese students for IELTS and TOEFL exams.

Financial Advisor at Sunlife

• Philippines
• June 2018 to July 2019

• Help the clients for their short-term and long-term goals.
• Handling clients life and non-life insurance.
• Reminding clients on their due dates.

Senior Retirement Specialist at WELLS FARGO PHILIPPINES

• Philippines
• August 2015 to February 2017

• Handling companies 401k Plan
• Handling employees inquiries
• Handling employees loans
• Updating employees 401k Plan
• Handling withdrawals
• Assisting companies and employees on their investments

Trainer at Cognizant - Philippines

• Philippines
• October 2014 to March 2015

 Trains new employees about the account
 Trains employees in proper order taking, proper order processing
 Oversee targets (KPI’s and No. of orders)
 Process sensitive orders of the clients
 Quoting special price for the clients
 Evaluate employees
 Updating Training syllabus

Senior Tier 2 Process Executive / Quality Analyst at Sutherland Global Services - Philippines

• Philippines
• March 2012 to January 2014

 Handles escalated reports
 Upselling products
 Documenting escalated reports
 Supervised Tier 1 customer representative
 Monitor recorded and live calls
 Coach employees regarding call flows