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Francess Dianne Jaucian-Caniete, Sales Executive

Francess Dianne Jaucian-Caniete

Sales Executive·Linky international

Qatar

Bachelor's degree, Mass Communication Major in Development Communication

Work experience

Total years of experience: 5 years, 10 months

Sales Executive

February 2020 - February 2020

Linky international

Qatar

February 2020 - February 2020

Company industry:
IT Services
Job role:
Sales

Online ESL Teacher

March 2018 - November 2019

Acadsoc

Philippines

March 2018 - November 2019

• Online Teacher for Chinese Students at all levels.
• Prepare a lesson plan for each student.
• Prepare Chinese students for IELTS and TOEFL exams.

Company industry:
Training & Education Center
Job role:
Teaching and Academics

Financial Advisor

June 2018 - July 2019

Sunlife

Philippines

June 2018 - July 2019

• Help the clients for their short-term and long-term goals.
• Handling clients life and non-life insurance.
• Reminding clients on their due dates.

Company industry:
Investment, Securities & Funds
Job role:
Finance and Investment

Senior Retirement Specialist

August 2015 - February 2017

WELLS FARGO PHILIPPINES

Philippines

August 2015 - February 2017

• Handling companies 401k Plan
• Handling employees inquiries
• Handling employees loans
• Updating employees 401k Plan
• Handling withdrawals
• Assisting companies and employees on their investments

Company industry:
Banking
Job role:
Finance and Investment

Trainer

October 2014 - March 2015

Cognizant - Philippines

Philippines

October 2014 - March 2015

 Trains new employees about the account
 Trains employees in proper order taking, proper order processing
 Oversee targets (KPI’s and No. of orders)
 Process sensitive orders of the clients
 Quoting special price for the clients
 Evaluate employees
 Updating Training syllabus

Company industry:
Telecommunications
Job role:
Training and Development

Senior Tier 2 Process Executive / Quality Analyst

March 2012 - January 2014

Sutherland Global Services - Philippines

Philippines

March 2012 - January 2014

 Handles escalated reports
 Upselling products
 Documenting escalated reports
 Supervised Tier 1 customer representative
 Monitor recorded and live calls
 Coach employees regarding call flows

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

St. Scholastica's College

March 2009

March 2009

Bachelor's degree, Mass Communication Major in Development Communication

Philippines

Apply the and science of humans. communication applied to the speedy transformation of a country. and the mass of its people from poverty to a dynamic state of economic. the growth that makes possible greater social equality and the larger. fulfillment of human potential by using different kinds of media platforms.

Skills

Customer Service Management

Expert

Sales Supervision

Expert

Education

Expert

Team Supervision

Expert

Training Management

Expert

Team Lead

Expert

Communication

Expert

Business Writing

Expert

typing

Expert

order

Expert

microsoft powerpoint

Expert

negotiation

Expert

office administration

Expert

outlook

Expert

problem solving

Expert

teamwork

Expert

purchasing

Expert

minutes

Expert

marketing

Expert

operation

Expert

mail

Expert

quotations

Expert

mobile

Expert

materials

Expert

sales coordination

Intermediate

Languages

English

Expert

Tagalog

Expert

Chinese

Beginner

Training and Certifications

Certifications
Train the Trainer