Customer service
Burjeel Hospital
Total years of experience :3 years, 1 Months
Answer clients Inquiry
Data filing and gathering.
Send email/SMS to client for update
Organizing clients appointment
Arranging clients files
Follow up clients inquiry by sending notice
Giving solution to clients problem such as giving explanation.
Creating detailed notice and updates any changes in the Institution.
Communicating to the other team member and other department.
Providing proper information to the Client.
Provide daily update to the team and other department.
Keep up- to date for the new Physician andnew member of the team
Organizing Clients appointment
Follow up calls with the client for status updates.
Daily update on shared information by other departments.
Assisting Client in their inquiries.
Always keep the file of the Client confidential.
Documentation and Filing.
Coordinate with the other team member.
Keep the Physician updated for any cancellation of the appointment.
Give proper information to the client.
Organize Client's file by updating it from time to time.
Sending E-mails/SMS to the Client for any updates.
Keep the documents updated .
Greet Clients in good manner.
Communicate with the Client for any scheduling changes.
Organising Client Appointments
•Preparing and reporting regular service reports
•Assisting customer queries
•Follow-up call with the clients for status updates
•Escalating all Customer feedback's and complaints
.Help patient by responding their queries.
Explain to the Client the rules and policy of the Institution or the Company.
Greet the Client in a proper manner.
Keep the Clients profile updated in the system file.
Listen to the Clients complaint and help to find the solution.
Attend training/Seminar for extra learning for the Administration.
Give up date to the other member of the team for any changes of the scheduling.
Enhance skills through training and seminar.
Quattro Training Institute 2004 English Language(Beginner) Emirates Institute of Technology 2005 General English -(completed 60 hrs.) Emirates Institute of Technology 2005 English pre- TOEFL-(completed 60hrs.) Emirates College of Technology 2010 Typing (Arabic-English)-completed 40hrs. Emirates College of Technology 2010 English as a Second Language 111 (completed 60hrs.) Emirates College of Technology 2010 Administrative Assistant-(completed 60 hrs.)