Collection manager
Alrajhi Takaful
Total years of experience :9 years, 10 Months
1. Development of the collection strategy:
• Develop a comprehensive collection strategy that includes measurable targets and performance standards.
• Analyze financial statements and collection reports to identify patterns and trends and identify areas that need improvement.
2. Collection Team Management:
• Directing and supervising the collection team, including the distribution of tasks, directing work and evaluating performance.
• Provide continuous training and development for team members to enhance their skills in collection and communication with customers.
3. Application of collection policies:
• Ensure that collections policies are properly and effectively implemented in accordance with established standards and procedures.
• Updating and developing collection policies to meet the needs and requirements of the institution and achieve collection goals.
4. Performance Analysis and Evaluation of Results:
• Follow up and analyze the performance of collection operations and measure the achievement of the set goals.
• Prepare periodic reports to the management summarizing the performance of the collection department and the progress made in the collection of payments.
5. Work with senior management:
• Cooperating with senior management to set goals, define strategies and submit the required reports.
• Provide senior management with the information and analysis necessary to make informed decisions regarding collection processes.
Client KPIs and teamwork
Relationship Management
Monitor daily collection processes
Managing collection portfolios
Collection Quality Management and Raise the level of collections
Invoice and billing and Contract Processing management
Clients Account Management
Motivate the teamwork
Carrying out customers analysis in order to know the type of risk and the expected
danger
Distribute tasks and take deadlines from staff
• Debt processing Management
• Legal Collection Management
• Client KPIs
• VIPs Client Relationship Management
• Problem solving
• Supervising the daily collection process
• Managing collection portfolios
• Raise the level of collections
• Customer evaluation
• Distribute tasks and portfolios and set deadlines
• Ensure that the work team performs its daily duties and tasks
• Carrying out customers analysis in order to know the type of risk and the expected danger
• Reports of collection and follow-up procedures
• Follow up individual clients
• Collection Reports
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