SME Assistant Relationship Manager – Wholesale Banking
Bank of Khartoum
Total years of experience :9 years, 3 Months
Engage in client meetings with Senior Relationship Manager and support document preparation and execution of logistics management tasks. Develop credit proposals and perform regular credit inspections of customers operational facilities to sustain efficient loan portfolio and implement pre-emptive measures. Liaise with credit risk management department to guarantee credit quality. Collaborate closely with trade services departments to deliver outstanding customer service and reinforce relationships with clients.
• Formulated strategies to nurture relationships according to bank and regulatory requirements.
• Attained business targets by creating and managing quality commercial banking lending portfolio and cross-sell banking products.
• Complete in-depth small business valuations, monitor and analyze financial data trends, and prepare new financial models.
• Provide financial guidance to Business/Functions, and assist in decision-making, contributing to a 13% growth trend by developing strategic long-range planning recommendations for management.
• Co-ordinated with senior relationship managers for business plan development as well as credit packages preparation conducted credit analysis to provide update for call lists.
• Conduct quarterly review of the market to spot arising opportunities that can be added to the portfolio.
• Visit clients on regular basis to strengthen business relationships, ascertain them needs and extend proper service.
Achievements:
I have exceeded assigned targets by 20%, and successfully managed a portfolio accounting for 35% of SME Unit overall portfolio. I have participated in enhancing the Dealer Risk Agreements and successfully managed 5 agreements with large dealers of heavy Machineries, agriculture equipment and trucks
• Signed Dealer Risk Agreement with Diesel Heavy Equipments by $ 3.4 ML.
• Signed Dealer Risk Agreement with Tara International by $ 1.2 ML
• Signed Dealer Risk Agreement with Al badri Power by $ 3.9 ML
• Signed Dealer Risk Agreement with Capital Motors by $ 1.5 ML
• Signed Dealer Risk Agreement with Deeper Trading Co by $ 2.5 ML
Responded to incoming customers calls professionally and addressed inquiries in prompt manner. Gathered required information through utilisation of available resources for customers. Counselled clients on banking products and services to generate new business. Directed calls to concerned department and checked customer accounts status on regular basis.
• Delivered feedback to call centre team leaders and managers.
• Assessed effectiveness and quality of incoming calls and emails.
• Resolved all complaints from product sales to customer service problems for service excellence.
• Determined weaknesses in performance and developed solutions to achieve performance improvement.
• Ensured compliance with companys quality systems and identified process improvement opportunities.
URL removed due to policy violation. Please contact support for further information.