Purva Gondhali

Responsibilities:
• Administer employment agreements
• Verify and report on benefits payments
• Maintain the leave management system
• Review remittances
• Supervise completion of the payroll
• Review payroll reports
• Supervise administrative services within the municipal office
• Main Activities
• Manage the filing, storage and security of documents
• Respond to inquiries
• Manage the repair and maintenance of computer and office equipment

• Supervise customer services and respond to customer inquiries.
• Sorting out the post
• Answering the phones
• Ordering office stationery supplies
• Greeting clients
• Typing
• Filing
• Managing diaries
Tele-sales
Responsibilities:
The role of Telesales Administrator is to ensure the commercial success of the business. You are responsible for keeping up to date records and developing management systems
Duties will include:
• Cold-calling by telephone, identifying and contacting numerous potential clients.
• Carrying out extensive research via internet, telephone books and any other methods to identify new markets
• Understanding and communicating up to date information on the products and services
• Generating new business
• Assisting with the administration for managing existing accounts
• Meeting and exceeding targets
• Receiving training on sales techniques
• Helping clients
• Negotiating the terms of an agreement and closing sales

Customer Relationship Executive CRM Department, HDFC LTD Sept 2012 - Oct 2013

Responsibilities:
* Effectively communicate with clients via telephone, face-to-face and written communication
* Enquiry Handling
* Take accurate enquiry details from client
* Maintain an accurate and current database
* Maintain high standard of personal presentation
* Keep abreast of competitor activity and recommend any necessary tactical action
* Provide a weekly schedule of planned activities
* Internal Communications Skills
 Educating the customers regarding the CIBIL Report which will be effected on the nonpayment of dues
 Achieving the targets by completing the module within the scheduled time
 Update the customer’s correspondence address and contact details from time to time after confirming from the customers, to have a updated data in the systems
 Responding to the customer’s enquiries in a very polite and helpful manner