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Queen Apanto, Receptionist / Team Coordinator / Call Center Representative

Queen Apanto

Receptionist / Team Coordinator / Call Center Representative·fam Properties

United Arab Emirates

Bachelor's degree, Nutrition and Dietetics

Work experience

Total years of experience: 4 years, 5 months

Receptionist / Team Coordinator / Call Center Representative

May 2016 - November 2017

fam Properties

Dubai, United Arab Emirates

May 2016 - November 2017

● Greets and assists walk-in clients and direct them to the correct point of contact

● Checks employees’ daily attendance via COSEC and checks email advices from agents

● Responsible for updating company directory, ordering office supplies, and business cards for agents

● Ensures cleanliness and order in reception area and coordinates with property management for any issues related to office repair or maintenance

● Receives documents or packages and delivers them to the appropriate department while also being responsible for arranging courier pick-up schedules for outbound deliveries

● Organizes schedule or reservations for meeting rooms while ensuring its cleanliness

● Handles drivers’ task upon Office Manager’s instruction

● Telephone management ensuring all calls are answered while providing accurate information and/or forwarding them to the correct department for specific concerns

● Engages each caller and representing the company in a highly professional manner while making sure clients inquiring about properties are connected to the responsible agent as quickly as possible

● Sends and replies to emails from clients inquiring via newsletter, online chat, portals and marketing websites

● Handles and assists clients via Zopim / LiveChat (online chat platforms)

● Logging of leads received from phone calls and portal or website inquiries on a daily basis in the CRM system while updating the status based on agent’s advice

● Handles portals like Dubizzle, propertyfinder, JustProperty, and Bayut and posting property listings given by agents while ensuring accuracy of details/photos

● Assists agents in creating documents like Form A, NOC and ensuring proper control of documents given by clients

Company industry:
Real Estate
Job role:
Administration

Administrative Clerk - Sales

March 2015 - January 2016

Civic Merchandising Inc.

Philippines

March 2015 - January 2016

● Greet and assist walk-­in customers and direct them to available salesman for concerns regarding their construction equipment requirements.

● Assists in the creation of machine quotations and any necessary documents for machine transfer from head office to branch yard and/or customer.

● Create Job Orders for customer requests with regards to repair of damaged construction equipment and prepare service invoices based on labor rendered to customers.

● Answers telephone calls in a professional manner.

● Provide assistance or clerical support to the Sales Manager.

● Receives mail or packages and forward them to the receiver

Company industry:
Merchandising
Job role:
Support Services

Marketing Assistant

July 2014 - October 2014

Offsourcing Philippines Inc.

Philippines

July 2014 - October 2014

● Plans day-to-day agenda and consults the VP of Marketing for approval of daily tasks.

● Mainly responsible for identifying possible clients via email blasting (sending out business proposal introductions via email)

● Leads and manages team in behalf of the VP of Marketing to ensure timely completion
of assignments.

● Develops new business opportunities by constant research on companies, new industry
trends, and networking events by identifying individuals that are responsible for decision
making in their organization

● Creates and arrange calendar reminders for client meetings/appointments for the VP of
Marketing

● Protects organization's value by keeping information confidential.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Secretarial

Human Resource Assistant

June 2014 - July 2014

Offsourcing Philippines Inc.

Philippines

June 2014 - July 2014

● Monitor staff performance and attendance activities.

● Working closely with the HR Manager and the call center department’s team leaders and
floor managers in a consultancy role to understand and implement company policies and
procedures.

● Dealing with grievances and implementing disciplinary procedures by serving warning
letters

● Proper and timely documentation of all incident reports and constantly checking agents’
status/infractions to help foresee possible attrition.

● Can act as a recruitment officer when needed using consistent set of qualifications.

● Guide employees during resignation process. Conducts exit interview.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Customer Service Representative / Stylist

October 2012 - March 2014

Offsourcing Philippines Inc.

Philippines

October 2012 - March 2014

● Provide daily selections of shoes and bags to our client’s customers through an online inventory.

● Achieve daily quotas while making sure that selections provided is up to customer’s satisfaction.

● Monthly research and reporting to enrich knowledge on latest trends.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University of the Immaculate Conception

March 2012

March 2012

Bachelor's degree, Nutrition and Dietetics

Philippines

Nutrition and Dietetics Licensure Examination July 2012 Registered Nutritionist and Dietitian
View attachment

Skills

Sales
Expert
Sales
Expert
Front Office
Expert
Front Office
Expert
Customer Service
Expert
Customer Service
Expert
Human Relations
Expert
Human Relations
Expert
Secretarial
Expert
Secretarial
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CRITICAL THINKING
Expert
CRITICAL THINKING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
EMAIL
Expert
EMAIL
Expert
HUMAN RESOURCES
Intermediate
HUMAN RESOURCES
Intermediate
Sales
Expert
Sales
Expert
Front Office
Expert
Front Office
Expert
Customer Service
Expert
Customer Service
Expert
Human Relations
Expert
Human Relations
Expert
Secretarial
Expert
Secretarial
Expert

Languages

English

Expert