Customer Service representative
Abu Dhabi Univesity
مجموع سنوات الخبرة :17 years, 3 أشهر
Ensure that customer service is delivered of highest quality and in accordance with the set policies and procedures. Present ADU and enhance the brand name to every guest ensuring student / guests are given the best and right information and give them an overall good experience. Ensure that professional status and image of the University is upheld by providing a good first impression both on the telephone and in person.
Interaction with students (Daily)with respect to:
• Enrolment and registration
• Complaints and suggestions.
• Queries
• Surveys
Facilitate student communication by providing ready information about the University and directing the students to appropriate departments based on their query and requirement.
Ensure highest customer service with pleasant greeting and proper guiding to relevant department/person.
Interact with all Academic Colleges while receiving assistance request from the relevant department ( Student Query).
Interact with all Non Academic Colleges while receiving assistance request from the relevant department (Student Query)
Plan short term and long term individual goals and objectives in line with the department’s goals, objectives, mission and vision.
• Allocating monthly targets to all team members based on the overall shops month target and splitting it further into daily target. Monitoring if the target is achieved by the staffs and then the report is sent to the area manager on a weekly basis.
• Preparing weekly detailed report to the shop supervisor with details of sales, best performing /non performing merchandise, customer feedback, and personal suggestions.
• Preparing weekly shift and day offs schedule for the team.
• Providing personalized service to the customer at all times and exceeding their expectations. Setting an example to the team and emphasizing on the customer service standards expected by practicing /demonstrating it on a daily basis to encourage and uphold the service culture.
• Up selling and suggestive selling in tactful way without compromising customer preferences with the objective of crossing the daily and monthly targets.
• Complete cash counter operations, have full knowledge of retail pro package and its advantage.
• Ensuring that the stocks are at the Minimum Display Quantity.
• Doing special requests of merchandise that sold very well so that customers are not disappointed due to stocks not being available and at the same time avoiding loss of sale.
• Follow up and coordinate on all visual merchandise with the VM manager, and execute the guidelines sent by him on merchandise display.
• Highlighting non-performing styles to boost its sales.
• Daily updating of the shop Log Book and Manage Book and customer interaction log.